Account Manager I - 1035

The Account Manager I is responsible for maintaining strong customer relationships, ensuring client needs are met, resolving issues, and collaborating with internal teams to deliver an exceptional customer experience. They drive account growth through renewals, upselling, and cross-selling while helping customers achieve their goals and maximize value from the company's solutions.

Major Responsibilities:

• Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.
• Account Renewals / Selling: Through excellent care, solution-solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells, and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document, and close sales/renewals
• Customer Success: Establish client-specific goals, coordinate the successful onboarding, and measure account health according to established targets.
• Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them.
• Solid organizational skills to initiate, establish, and relentlessly pursue tasks
• Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture
• Continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client/company outcomes
• Ability to positively adapt to change in a highly dynamic work environment

Education And Experience:

• 2+ years of experience in account management, sales, customer success, or a related role.

• Must have experience within a DAAS or SAAS environment

• Experience with sales prospecting, account management, and sales processes.

• Strong communication and presentation development skills.

• Proficiency with Google Workspace, Microsoft Excel, and PowerPoint.

• Strong analytical and problem-solving abilities.

• Excellent organizational skills and the ability to manage competing priorities effectively.