Robotics Service Technician
Are you ready to embark on an extraordinary journey into the realm of robotics and AI?
LionsBot is revolutionizing the future with cutting-edge technology that is redefining industries worldwide. As a global leader in robotic solutions, we empower our team to push boundaries, explore uncharted territories, and shape the world of tomorrow.
At LionsBot, you'll collaborate with brilliant minds, drive meaningful impact, and be at the forefront of a thrilling transformation. Step into a world of endless possibilities, where your ideas become reality, and together, we make a roaring difference. Seize this opportunity to ignite your career with us and be part of the revolution that will shape the future!
Our Robotics Service Technicians partner with our US customers to assist with all technical and servicing situations to ensure top client satisfaction. These field professionals travel regularly (80%+) within the United States.
ESSENTIAL RESPONSIBILITIES(not exhaustive)
Traveling to customer sites regularly as well as providing remote technical customer support
Working from residential office when not traveling
Providing technical support for onsite sales trials, demonstrations, and deployments
Commissioning of robots on-site: map creation/design, cleaning zones programming, testing and functional calibration
Training and certifying customers in use of robots
Providing technical services and troubleshooting support (onsite and remote) to all inquiries/faults encountered by the customers
Collaborating with the internal Engineering teams for troubleshooting and resolution
Documenting service situations and outcomes for each onsite visit, customer calls, and/or emails
Retaining subject matter expertise with the latest cleaning robot technology and advancement in order to enhance customer satisfaction
MINIMUM REQUIREMENTS
Bachelor’s Degree in robotics/mechatronics, electrical, electronic, mechanical, information technology or equivalent focus of study
2+ years of working experience in electrical, electronic, or mechanical fields
1+ years of professional experience performing customer service in-person and/or remotely
Previous working experience leading adult training
Ability to regularly travel throughout North America (80%+)
Ability to lift 60 pounds on a regular basis
Holds a valid Driver’s License
Has an insured reliable vehicle (to travel to local customer sites)
Currently authorized to work in the United States for any employer
Successfully fulfill pre-employment onboarding requirements including background checks for criminal and motor vehicle records
PREFERRED QUALIFICATIONS
Firm technical knowledge/experience of diagrams, engineering schematics and/or electrical diagrams
Prior experience in technical sales and/or technical after-sales support
Proven work history of creating strong business relationships
Strong verbal and written communication skills
Resourceful and creative problem-solver
Able to work successfully independently as well as part of an agile team
Eager to learn with a customer-centric approach
Detail oriented and high organizational skills
Join us and become part of an exceptional team that dares to challenge conventions, embraces innovation, and unleashes full potential.
LionsBot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
LionsBot believes in the power our differences achieve. Connecting diverse team members strengthens our mission and pushes innovation to the next level. Together we are wiser, resilient, inspired, and industry leading.