Personal Computer Support Technician (W14160)

Standard Job Description

The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Basic Qualifications

-Experience supporting Windows operating systems and desktop applications.

-Basic understanding of computer hardware, networking, Windows Active Directory, printers, and computer peripherals.

-Excellent customer service skills.

-Ability to adjust daily schedule with other team members to ensure IT Help Desk staffing between 6:00am - 5:00pm, Monday - Friday.

Desired Skills

-Current DoD 8570 baseline IAT Level II certification, such as CompTIA Security+ CE.

-Experience with Microsoft Office 365

-Experience with ITSM tools, such as ServiceNow or Remedy.

-Experience with Dameware remote desktop.

-Experience creating and modifying Active Directory user and computer objects.

-Experience loading and configuring computers with SCCM or similar tools.

Pay Information

• This position is covered under the Service Contract Act (SCA) with an hourly wage of no less than $30.81per hour.

At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow-both professionally and personally.

The salary range for this position is as listed on the requisition. Please note that the salary information listed is a general guideline only.

Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Flexible work arrangements and schedules (e.g., 4x10), 401(k) match, Paid time off, Holidays, Parental Leave, EAP, Flexible Spending Accounts, Education Assistance, Life Insurance, Short-Term Disability, and Long-Term Disability.

• Annual short-term and/or long-term incentive compensation programs may be offered depending on the position. Payments under these annual programs are not guaranteed and can vary from year to year and are tied to a range of performance metrics.
• For Service Contract Act (SCA) positions only. SCA employees receive a minimum of 80 hours of vacation and 88 hours of holiday paid time off. Paid sick leave is up to 56 hours annually. Paid time off is prorated based on start date during the calendar year. This is a general summary and fringe benefits are governed by the contract.
• For (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.