Asset and Configuration Manager

Why choose Logicalis?

It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

ROLE RESPONSIBILITIES:

Strategic & Governance Responsibilities:

• Define, agree, and maintain the organization’s combined Asset & Configuration Management approach.
• Ensure integration of ITAM and CM into value streams, governance structures, and supplier operations.
• Align asset and configuration practices with procurement processes.

Configuration Management Responsibilities:

• Maintain and enhance the CI model.
• Manage the lifecycle of each CI, including procurement-originating items.
• Maintain an accurate, up-to-date CMDB/AMDB.
• Perform configuration audits and reconciliation.

Asset Management Responsibilities:

• Analyse stakeholder requirements and asset risks.
• Track assets from procurement through deployment, maintenance, and retirement.
• Ensure compliance with software licensing and optimize asset utilization.

DELIVERY RESPONSIBILITIES:

• Improve service to customers CMBD by minimising business disruption caused by inaccurate or inadequate configuration information
• Provide accurate information on configuration items and their documentation
• Enable client to have sight of the current status and history of all defined CIs it uses
• Provide and maintain an accurate and up-to-date pictorial end-to-end view of the configuration of the services provided to (or on) the client’s estate
• Ensure the client does not breach software licence terms and conditions
• Ensure the client maximises its use of hardware assets
• Comply with the client’s asset management strategy

KEY PERFORMANCE INDICATORS:

KPI's

• Frequency of updates
• Downtime metrics
• Average number of errors
• Rework Metrics
• Frequently of changing files
• Root cause for late delivery

Skills & Competencies

• Ability to track end-of-life and retired CI's
• Manage service providers to record and expose all attributes of CI's throughout the product or service Lifecyle.
• Able to conduct audits on configuration items.
• Ability to consult the CAB on required changes.
• Able to work closely with the PMO in infrastructure projects.
• Able to work closely with the Procurement team to align the capturing to their processes.

PERSON REQUIREMENTS:

EXPERIENCE:

• 4-6 years’ experience as Asset and/or Configuration Manager
• Obtain good knowledge of the organization, its resources and available information
• Good understanding of the service configuration management practice and its role in the SIAM
• Good understanding of stakeholder requirements, service configuration management methods and tools, available sources of information, and means of automation
• Leadership and communication skills
• Good understanding of the agreed approach
• Previous experience on ManageEngine products.

QUALIFICATIONS:

• Grade 12, but tertiary qualification preferred
• ITIL Foundation qualification
• Strong Excel Skills,
• Technical qualifications would be beneficial,

ADDITIONAL SKILLS/ATTRIBUTES:

• Good understanding of IT infrastructure
• Self-motivated with the ability to work unsupervised.
• Attention to detail
• Punctuality
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Possess proficient analytical and decision-making skills
• Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities, and patterns
• Proficient relationship building skills - predict customer behaviour and respond accordingly
• A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations
• Good communicator with the customer environment
• Able to operate as a good team player
• Drive and Energy