[L'Oréal Korea] (Sr.) E-commerce Operations Team Manager - OPS - CORP

Job Title : (Sr.) E-commerce Operations Team Manager - OPS - CORP

Who We Are

Calling all innovators, disruptors, and dreamers! Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming, fueled by data, tech, innovation, and science. Together, we tackle big challenges while staying committed to making the world a more inclusive and better place for everyone and our planet. So, let's team up and create the beauty industry of the future together!

Position Summary

Lead the E-commerce Operations team and own end-to-end operational performance across multiple brands, divisions and online channels, ensuring reliable service, accurate transactions, cost efficiency and scalable execution. Oversee promotion and master data governance, inventory availability and allocation coordination, order management, fulfillment, returns and claims, and operational sales reconciliation across interconnected business systems and logistics partners. Translate business priorities into operational plans, lead cross-functional transformation, and develop a high-performing team. Partner with Commercial, IT, Finance, Procurement, Customer Care and DC stakeholders to strengthen operational controls, accelerate automation and build a resilient operating model that supports business growth.

Key Responsibilities

1. Ecommerce End-to-End Operations Leadership

• Own operational performance across the e-commerce lifecycle, from promotion readiness and inventory availability through order processing, fulfillment, returns and sales reconciliation.
• Establish service standards, operating priorities, decision rights and escalation protocols across brands, channels and fulfillment models.
• Lead critical incident resolution and business continuity planning, ensuring timely recovery and effective corrective and preventive actions.

2. Promotion & Master Data Governance

• Lead the governance of promotion configurations and master data, ensuring accuracy, completeness, traceability and timely operational readiness.
• Establish visibility into promotion status, approval progress and execution results, with clear ownership, standardized controls and user training.

3. Inventory Availability & Allocation Coordination

• Coordinate operational inventory allocation with Commercial and Supply Chain teams in line with agreed policies, and improve available-to-promise (ATP) accuracy and stock visibility through standardized workflows and exception management.
• Partner with relevant teams to monitor allocation status, stock discrepancies and agreed safety stock thresholds, enabling timely corrective action.

4. Order Management & Systems Transformation

• Serve as the business process owner for e-commerce workflows across promotion management, OMS, WMS, fulfillment execution systems and SAP.
• Translate business needs into prioritized requirements and lead business-side UAT, cutover readiness, user adoption and post-go-live stabilization.
• Partner with IT and relevant control functions to embed personal data protection requirements into operational workflows, access controls and partner processes.
• Lead operational onboarding of new brands and channels, ensuring process readiness, data integrity and stable transaction flows across systems.

5. Fulfillment Excellence & Capacity Management

• Lead fulfillment performance across DC and outsourced operations, covering picking, packing, value-added services, dispatch, returns and claims.
• Ensure orders are released to warehouse operations completely, accurately and on time, with effective controls over execution exceptions.
• Translate volume forecasts, promotional calendars and service commitments into capacity, staffing and contingency plans.
• Improve productivity and resource utilization while maintaining quality, safety and agreed service levels.

6. Reconciliation & Transaction Integrity

• Establish standardized reconciliation processes across e-commerce platforms, OMS, WMS and SAP to ensure that order, shipment, return and sales transactions are complete and accurately matched.
• Partner with Finance to investigate discrepancies and ensure that operational transactions support accurate sales reporting and closing activities.
• Drive automated matching, exception detection and reporting to reduce manual effort, unresolved items and recurring errors.

7. 3PL Governance, Cost & Workforce Agility

• Govern logistics partners through clear scopes of work, SLAs, performance scorecards and regular business reviews.
• Lead the operational workstream of vendor selection, operating-model design, onboarding and transition in partnership with Procurement.
• Optimize fixed and variable cost structures, rate cards and workforce models to align expenditure with volume, service complexity and capacity requirements.

8. Performance Management & Continuous Improvement

• Establish an integrated KPI framework covering service, quality, data accuracy, productivity, cost and operational risk.
• Develop business cases and prioritize improvement initiatives based on customer impact, risk, implementation effort and expected benefits.
• Track realized benefits and sustain improvements through process ownership, standard operating procedures and structured change management.
• Apply fit-for-purpose analytics, automation and AI tools to improve decision support, knowledge sharing and operational efficiency.

9. People Leadership & Stakeholder Management

• Lead and develop a multi-functional team spanning operations and data, fulfillment and claims, 3PL and master data, and projects and SOPs.
• Set clear objectives and accountabilities, delegate effectively, and strengthen performance through coaching and regular feedback.
• Build team resilience through cross-training, DC admin upskilling, documented procedures, backup coverage and succession planning.
• Align stakeholders on service commitments, operational constraints and investment priorities, and communicate material risks and decisions clearly to the Operations Director.

Who You Are

Education

Bachelor’s degree or equivalent relevant professional experience.

Years of experience

10+ years of relevant experience in e-commerce operations, fulfillment, supply chain or logistics.

Experience

-At least 3 years of people management experience, with demonstrated capability in leading multi-functional operations, coaching, delegation and performance management.

-Strong understanding of promotion and master data, inventory allocation, order management, fulfillment, returns and operational reconciliation.

-Practical experience with OMS, WMS and ERP environments, including interfaces, exception handling and business-led system improvements.

-Proven experience managing 3PL or outsourced operations through SLAs, KPIs, cost reviews and improvement plans.

-Track record of leading cross-functional transformation from requirements definition through implementation and stabilization.

-Strong analytical and commercial judgment, with the ability to connect operational performance, cost and risk to business decisions.

-Ability to work across Seoul HQ and Icheon DC based on business requirements.

Language

Should be fluent in both Spoken and Written Korean & English

Preferred Qualifications

-Experience in beauty, FMCG, retail or other multi-brand, multi-channel consumer businesses. -Experience leading vendor transitions, cost-model redesign, new brand or channel onboarding, or fulfillment transformation.

-Experience with SAP, Manhattan WMS, fulfillment automation, Power Platform or BI tools.

-Experience working with regional or global stakeholders in a matrix organization.

WE ARE ENGAGED & COMMITTED:

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.

The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion or any other characteristics protected by law.

We are proud to be an equal opportunity employer.

(*Please attach your updated Eng. resume when you apply.)