Adobe Operational Support Analyst

LTM · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · 28 min ago

Smart Apply

Similar jobs

2,154,291open jobs

138,636companies

240,301added this week

Browse all

Location

In office (Plano)

Seniority

Senior · 5+ years exp

Visa

H-1B filings in 12 months: 199 · for this role: 13

Confirmed on the employer's own hiring board on Nov 10, 2026. First seen by Alion on Nov 5, 2026. LTM scores B on the Alion truth index.

Overview

Company

Impact

Profile match

LTM

LTM, formerly LTIMindtree, is an Indian IT services and consulting company providing application development, cloud, data engineering, AI, enterprise application implementation and managed services to large enterprises. Headquartered in Mumbai and majority-owned by Larsen & Toubro, it was formed in 2022 by the merger of L&T Infotech, founded in 1996, and Mindtree, and is listed on the BSE and NSE. It hires Salesforce and full-stack developers, data engineers, program managers and software engineers in Bengaluru, Kolkata, Pune and Bellevue, Washington.

ltm.com · HQ: Mumbai, India · Enterprise Apps Implementation Partners · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation · Est. 1996

Tech stack of LTM

Job Summary

We are looking for an experienced Adobe Operational Support Analyst to provide technical support access management and incident resolution for Adobe applications in an enterprise environment The role will focus on troubleshooting user access license provisioning entitlement SSOMFA authentication and identityrelated issues The candidate will work closely with Product Teams Identity Access Management IAM and support teams to resolve escalated issues and improve overall service reliability and user experience

Key Responsibilities

Provide operational and technical support for enterprise Adobe applications

Manage and troubleshoot user access licenses provisioning and entitlements through Adobe Admin Console

Validate user membership in Active Directory AD application groups and troubleshoot accessrelated issues

Investigate and resolve SSO MFA and authentication issues including those involving PingFederate

Troubleshoot provisioning failures and user accountaccess issues escalated beyond Level 2 support

Review application and authentication logs to identify issues and support troubleshooting

Validate access restrictions and configurations across different Adobe applications and product groups

Identify root causes for recurring incidents and document findings

Recommend appropriate solutions or workarounds to Product and Engineering teams

Create and manage Adoberelated support tickets and follow issues through resolution

Collaborate with Product Teams IAM Engineering Service Desk and other crossfunctional support groups

Maintain accurate documentation troubleshooting procedures and knowledge articles

Handle multiple incidents and support requests in a fastpaced enterprise environment

Required Skills

5 years of experience in IT Operational Support Application Support Service Desk Escalation or Access Management

Strong handson experience troubleshooting user accounts application access provisioning and entitlement issues

Working knowledge of Adobe Admin Console and Adobe enterprise application support

Strong understanding of Active Directory AD groups identity management and user provisioning workflows

Knowledge of SSO MFA PingFederate and authentication protocols

Experience reviewing and interpreting logs for troubleshooting and rootcause analysis

Strong incident troubleshooting and problemsolving skills

Excellent documentation communication and customer service skills

Ability to work effectively with both technical and nontechnical users

Desired Skills

Enterpriselevel support experience with Adobe products
Handson exposure to PingFederate or similar identity federation platforms
Strong understanding of IAM and SaaS access management
Experience performing rootcause analysis RCA for recurring access and authentication issues
Ability to manage multiple incidents and priorities simultaneously
Primary Skills
Adobe Admin Console Adobe Application Support IAM Active Directory User Provisioning License Entitlement Management SSO MFA PingFederate Authentication Troubleshooting Log Analysis L2L3 Production Support

Free account

Stop reading job ads. Get the ones that fit.

One free account turns this page into a shortlist built around your stack, your level and your pay.

Match on every job. Stack, seniority, pay and location, scored against your profile.

2,154,291 open roles. Read straight off company career pages, refreshed every day.

Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.

3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.

Create a free account Continue with Google

Free forever. No card. Under a minute.

Your match

How well do you fit this role?

Two answers are enough for a real match. No account needed.

Check my fit

Answers stay in this browser until you create an account.

Recommended for you based on this role

Support

Remote, many countries

Similar stack

Same company

Plano

IT Service Desk Technician II 29 min ago

In office · 2+ years exp · Bothell

DevOps

Azure

Windows

TCP/IP

DNS

DHCP

VPN

Cybersecurity

Crowdstrike

Microsoft Defender

Active Directory

Management

Jira

ServiceNow

ITIL

ITSM

Service Desk

Apply