Engineer - Cloud & Infra Management
Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Sep 25, 2026. LTM scores B on the Alion truth index.
Position Title Desktop Support Analyst
Job Skill Cluster Workplace support engineerEUC Deployment and Management
JOB DESCRIPTION The position of Desktop Support Analyst performs troubleshooting repair and preventative
maintenance of end user computing equipment and peripheral equipment at deputed locations Essential duties for the position include but are not limited to the following
Handle Incidents service requests and break fix support following the priority and service levels
Continued monitoring of Service Management tool for new incidentsservice request
Escalation of incidents to appropriate groupperson incase if the issue should be taken care by another team
Incident troubleshooting and repairing workstations and Peripherals to proper operations
Document the details of incident resolution
Repair and replace Failed components
Replace nonoperating equipments with equipment from operating stock
Update client asset management system to indicate any changes in the equipment status
Provide monthly review of inventory level
Desktop install move add changes and deletion IMACD
Installation of workstations network printers peripherals including network patch cable verification installation replacement
Manage support for removable approved external devices
Provide smart hand support for Server racking cabling hard reboots at staffed locations
Installation verification troubleshooting WiFi access points with Remote engineers
Microsoft Office productivity tools support
Conference room audio video WIFI and teleconference support
Maintaining spare equipment and parts inventory
Printer and Multifunction copier support
Providing basic instructions on the use of IT equipments and softwares
Undertake repairs and preventive maintenance of equipments in accordance with manufacturers recommendation
Break fix support for all end user computing devices ie Laptops desktops Peripherals Desk phones Video and audio conference devices
Installing removing and support for Desktop OS or any client approved softwares
Management of desktop computing hardware and software inventory record
Maintain spare pools at staffed locations
OnSite Hands and Feet support for IT Infrastructure Network Storage and compute
Escalate product related issues and hardware Software bugs to client or 3rd party provider as appropriate
Trigger disposal process of assets Actual disposable will be carried out by client
Physical destruction of drives only if they cannot be wiped electronically
Installs Moves Adds and changes IMAC confirm requirements Scope and acquire approval assign to appropriate team confirm schedule and verify completion
JOB REQUIREMENTSQUALIFICATIONS
Experience Requires 7 years of related work experience Sound knowledge of Operating system troubleshooting Sound knowledge of building machines for new joiners Installing upgrading and migrating to Windows latest version Deploying Windows operating system in large enterprises Configuring hardware and applications Configuring network connectivity Monitoring and maintaining systems that run Windows operating system Certifications Preferrable MCSA Windows MCSE Desktop Infrastructure