Production Support Engineer

LTM · Design & Creative · Information Technology · Python · SQL · PowerShell · Bash · 3 days ago
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In office (Plano)

Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Oct 29, 2026. LTM scores B on the Alion truth index.

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LTM

LTM, formerly LTIMindtree, is an Indian IT services and consulting company providing application development, cloud, data engineering, AI, enterprise application implementation and managed services to large enterprises. Headquartered in Mumbai and majority-owned by Larsen & Toubro, it was formed in 2022 by the merger of L&T Infotech, founded in 1996, and Mindtree, and is listed on the BSE and NSE. It hires Salesforce and full-stack developers, data engineers, program managers and software engineers in Bengaluru, Kolkata, Pune and Bellevue, Washington.
ltm.com · HQ: Mumbai, India · Enterprise Apps Implementation Partners · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation · Est. 1996
Tech stack of LTM

Job Summary We are looking for an experienced Production Support / Application Support Engineer to provide end-to-end production support and production management for Check Operations applications. The role requires strong troubleshooting skills, hands-on expertise in SQL, Splunk, Linux/Windows, scripting, incident management, and automation, along with the ability to manage critical production issues and coordinate effectively with technical and business teams.

Key Responsibilities
  • Provide end-to-end production and application support, ensuring reliable daily delivery of technology services.
  • Respond to production incidents, troubleshoot issues under tight deadlines, identify root causes, implement corrective actions, and drive issues through resolution.
  • Develop and execute complex SQL queries for troubleshooting, data analysis, validation, and production investigations.
  • Use Splunk SPL to search application logs, monitor systems, investigate incidents, and perform root-cause analysis.
  • Provide hands-on support across Linux and Windows environments.
  • Automate operational and repetitive activities using Shell scripting, PowerShell, Python, VBScript, and Bash.
  • Lead and participate in incident triage and troubleshooting calls, coordinating with technical teams and business stakeholders.
  • Apply ITIL/ITSM practices, including Incident Management, Change Management, and Problem Management.
  • Identify opportunities to automate and simplify operational processes to improve efficiency and reduce manual intervention.
  • Support application monitoring, file transfers, deployments, and operational processes using tools such as FTP, Connect:Direct, BladeLogic, Nastel, Dynatrace, AppViewX, Jira, Cutover, and ServiceNow.
  • Perform production health monitoring, escalation management, root-cause analysis, and post-incident follow-up.
  • Communicate effectively with technical teams, business partners, and stakeholders at different organizational levels.
  • Participate in rotational evening and weekend support for critical production issues.

    • Mandatory / Primary Skills

    • Production Support / Application Support
    • Complex SQL queries
    • Splunk / SPL
    • Linux and Windows
    • Shell scripting
    • Incident Management
    • Troubleshooting & Root Cause Analysis
    • Automation
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