Salesforce Lead - Support Engineer

LTM • Design & Creative • Information Technology • JavaScript • Apex • 2 days ago
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Salary
≈ $96k – $200k per year (Estimated)
Location
In office (Bloomington)
Seniority
Staff

Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 21, 2026. LTM scores B on the Alion truth index.

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LTM

LTM (formerly LTIMindtree) is a prominent global technology consulting and digital solutions enterprise that delivers comprehensive IT, cloud, and business transformation services to multinational corporations. Headquartered in Mumbai, India, the company operates an extensive international delivery network specializing in artificial intelligence, data engineering, and enterprise systems integration. As a subsidiary of the industrial conglomerate Larsen & Toubro, it partners with leading organizations across sectors such as banking, healthcare, and manufacturing to drive operational efficiency and digital modernization.
ltm.com • HQ: Mumbai, India • Information Technology • Design & Creative • Branding • Creative Agencies • Media & Entertainment • Enterprise Apps Implementation Partners • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Est. 1996
Tech stack of LTM

Job Title: Salesforce Lead - Support Engineer

Job Location : Bloomington , IL

Job Summary

Provide L1 and L2 production support for Salesforce Sales Cloud and Service Cloud applications using Apex development skills

Job Description

Provide L1 and L2 production support for Salesforce Sales Cloud and Service Cloud applications handling incidents service requests and user issues

Perform initial triage reproduce issues analyze logserrors identify root causes and provide timely resolutions or workarounds

Troubleshoot Apex classes triggers Lightning Web Components LWC Flows validation rules workflows and integrations Fix defects and implement minor enhancements using Apex SOQL SOSL LWC JavaScript and Salesforce configuration

Monitor scheduled batch jobs asynchronous processing integrations and datarelated failures

Resolve access and configuration issues involving profiles permission sets roles sharing objects fields and record access Investigate integration API failures and coordinate with upstream or downstream application teams

Perform data analysis and corrections using Salesforce tools and queries while following production controls Write and maintain Apex unit tests and support testing before production deployment

Support deployments post deployment validation and production issue resolution

Maintain incident documentation root cause analysis RCA known error information and support knowledge articles

Escalate complex product design issues to L3 development teams with clear technical analysis and evidence Work within agreed incident priorities SLAs and change management processes

Roles and Responsibilities

Provide timely L1 and L2 support for Salesforce Sales Cloud and Service Cloud environments

Analyze and troubleshoot Apex code triggers and related Salesforce components

Collaborate with cross-functional teams to resolve integration and API issues

Ensure adherence to Salesforce best practices and production controls

Document incidents resolutions and contribute to knowledge base

Support deployment activities and ensure smooth transition to production

Escalate complex technical issues appropriately while providing detailed analysis

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