Technical Pre Sales Engineer (w/m/d)

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.

We’re growing fast - and we’re hiring!

As a Technical Pre-Sales Engineer, you help customers across Switzerland, France, Italy, Germany and Austria find the right solution fast. You translate their needs into tailored showcases on our platform, whether by selecting, configuring or building them.

Your analytical mindset and creativity will shine as you run POCs with customers, guiding them in designing and validating their technical concept.

In this exciting role at our modern headquarters in Zurich West, you’ll proactively support our small, friendly and international Pre-Sales team with positive energy and creativity- hybrid working is a given with us.

We’re looking for a dynamic, personable and communicative team player to join us as soon as possible or by arrangement.

Your mission

• Work closely with the sales team and partners to give technical guidance to new and existing customers

• Discover, build, configure and maintain custom demo showcases of Luware Nimbus

• Develop integrations with the Power Platform, Microsoft 365, Azure AI Foundry, and third-party tools (CRM, ITSM, CTI)

• Configure AI scenarios with Nimbus Virtual Users

• Package showcases as solutions for reuse

• Write technical sections of RFPs and technical documentation

• Train and support partners in your market

• Build AI tools that make the team faster

• Attend trade shows and events together with Sales

What we are looking for

• Degree in Computer Science, Engineering or a related field

• 3- 5 years experience as Technical Pre Sales, Solutions Engineer, Test Engineer or Engineer in technology and IT services

• Solid hands-on experience with Microsoft Teams and Microsoft 365, Azure Platform and the Power Platform (Power Automate, PowerBI and PowerApps)

• Developer tools like Git, Postman and Visual Studio Code- are part of your work

• Outstanding communication and presentations skills in English and German(native level)- are absolutely essential, French is a huge plus, Italian or Spanish is nice to have

• Strong presentation and demo skills, also in front of large groups- mandatory

• Strong analytical skills: you assess, test and design customer scenarios

• Microsoft certifications at level 200 or higher (for instance Teams, Power Platform, Azure) is a plus

• Experience with contact center, CCaaS or Teams-native telephony- is a plus

• Experience in one of the focus verticals: Finance, Insurance, Public Sector, Manufacturing) is a plus

• Experience working with partners or a partner channel) is a plus

• Hands-on with AI tools in daily work (Copilot, Claude or similar) is a plus

Our offer

• A fast-paced, international, and collaborative work environment

• A challenging and diverse role with high autonomy

• A motivating and supportive team culture where your ideas matter

• Excellent opportunities for personal and professional growth

• Regular team events and the chance to work from another Luware office for up to a month through our exchange program

You can expect a genuinely collegial, international environment and a fresh, dynamic, open corporate culture - let the Luware spirit convince you!

Do you feel addressed and are you ready to finally unleash your full potential?

Then upload your CV spontaneously for an initial review- we are just a click away!

We are very looking forward to getting to know you!

We do not review unsolicited candidate dossiers from recruitment agencies and do not respond to any inquiries