CRM Data Analyst Intern (m/f/x)

CRM Data Analyst Intern (m/f/x)

Internship, 6 months, full-time, ref: ICRM0127

Service: National Business Relationship

Hierarchical Superior: Business Relationship Manager - Decarbonization and Energy Transitions

Start date: January 2027

About Luxinnovation

Luxinnovation is Luxembourg's national innovation agency. As a semi-public institution set up as an Economic Interest Group (GIE), we empower companies to innovate today to be ready for tomorrow. We also contribute to the development of the economy as a whole by identifying innovation opportunities and fostering collaborative innovation projects that stimulate the development of a sustainable, competitive and digital economy.

Luxinnovation is supported by three ministries - the Ministry of the Economy, the Ministry for Research and Higher Education, and the Ministry of Foreign and European Affairs - as well as three semi-public institutions: the Luxembourg Chamber of Commerce, the Luxembourg Chamber of Skilled Crafts, and FEDIL - The Voice of Luxembourg's Industry.

Job mission

Department description

The National Business Relationship department is Luxinnovation's frontline interface with Luxembourg's business ecosystem. The team builds and maintains strategic relationships with companies across key sectors, connecting them with tailored innovation support, funding opportunities and collaborative projects to strengthen their competitiveness and sustainability.

Job description

As a CRM Data Analyst Intern, you will play a central role in the restructuring, cleansing and optimisation of Luxinnovation's CRM system. Working closely with the Market Intelligence (MI) and IT teams, you will ensure data quality, build actionable dashboards and implement intelligent automation to enhance stakeholder relationship management across the organisation.

You will contribute directly to improving the reliability, usability and strategic value of the CRM as a core operational tool for the National Business Relationship department.

Main tasks and responsibilities

• Conduct a comprehensive audit of the existing CRM data structure, identifying duplicates, outdated records and data quality gaps

• Perform large-scale data cleansing, standardisation and restructuring of CRM records in coordination with the Market Intelligence and IT teams

• Design and develop sector-specific dashboards within the CRM

• Establish intelligent links between the CRM and internal resources, MI tools and other organisational platforms

• Define and implement synchronisation procedures between the CRM and operational channels (emails, meeting records, AI agents)

• Configure smart filters and automated notifications (e.g., trigger alerts when no contact has been recorded with a company for six months, notify team members when a colleague has engaged with a specific company)

• Document all CRM processes, data governance rules and dashboard specifications to ensure long-term maintainability

• Support the team in identifying opportunities to further automate and enhance CRM workflows

This list is not exhaustive. Additional tasks may be assigned to the holder of the job.

You will act as a key bridge between national/European initiatives and the Luxembourg business ecosystem, driving innovation and sustainable growth.

Required competencies

Education level and professional experience required

• Bachelor's or Master's student (or recent graduate) in Data Analytics, Business Intelligence, Information Systems, Computer Science or a related field

• Previous internship or academic project experience in CRM administration, data management or dashboard development is an asset

Specific competencies

• Strong understanding of CRM systems (Microsoft Dynamics 365, Salesforce or equivalent)

• Proficiency in data cleansing, data quality management and data structuring techniques

• Experience with dashboard design and data visualisation tools (Power BI, Tableau or equivalent)

• Familiarity with process automation, workflow configuration and notification systems

• Analytical mindset with strong attention to detail and data accuracy

• Excellent organisational skills and ability to manage multiple tasks independently

• Strong communication skills and ability to collaborate effectively with cross-functional teams (MI, IT, business relationship managers)

• Curiosity about innovation ecosystems, digital transformation and CRM best practices

Languages

• Fluent English and French are mandatory

IT skills

• CRM platforms (Microsoft Dynamics 365 or equivalent)

• Data visualisation tools (Power BI, Tableau or equivalent)

• Advanced proficiency in Microsoft Excel

• Familiarity with data management and ETL processes is an asset

Why choose this position?

This internship offers a unique opportunity to work at the heart of Luxembourg's national innovation agency, directly shaping the tools that underpin how Luxinnovation engages with the country's business ecosystem. You will gain hands-on experience in CRM data management, dashboard development and process automation while collaborating with experienced professionals across multiple departments. If you are looking for an impactful, cross-functional role where your analytical skills will drive real operational improvement, this is the right challenge for you.

Application

Interested candidates are invited to submit online their resume and a cover letter detailing their relevant experience and motivation for the role.

AI-generated applications might not be the best way to stand out. Show us the real you, and let's see where this journey takes us!

Please note that this position is based at our current offices in Esch-Belval. Luxinnovation GIE will relocate to the Luxembourg main station area in the first quarter of 2027.