Case Specialist

As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.

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CLASSIFICATION TITLE:

SALARY:

DEPARTMENT:

Opening Date:

Closing Date:

FLSA Status: Non-exempt - overtime pursuant to collective bargaining agreement and/or Human Resources policy

Employment Relationship: Just cause subject to probationary period

GENERAL SUMMARY

Under direction, provides coordination of services for clients by conducting intake assessments and interviewing clients for program eligibility. Assists with the following programs: emergency services, money management and financial literacy, weatherization assistance, transportation, food programs, housing stability and homelessness assistance programs, and utility assistance programs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Processes applications for assistance and verify documents necessary for multiple programs.

Provides clients with case management and follow-up to ensure self-sufficiency.

Reviews and evaluates client circumstances and documentation.

Advocates on behalf of low-income individuals and families, to community organizations, service providers and institutions.

Corresponds with apartment complexes, management companies, private property owners, mortgage companies, utility companies, Department of Health and Human Services, other community partner agencies, and municipalities.

May conduct community outreach for programs and participate in meetings as assigned.

Maintains accurate electronic and/or paper files by processing applications, keeps case history files current and responds to client inquiries and complaints.

Answers and records telephone information pertaining to crisis interventions, pre-screening of customer information, customer follow up and the completion of forms.

Maintains knowledge of organizations that provide community services; seeks referral information using directories and resource guides.

Operates automobile while performing assigned duties.

Performs related duties as assigned.

QUALIFICATIONS

Required Education and Experience

• Associate’s degree from an accredited college or university in Human Services, Social Work, Business or a related field
• One (1) year of experience working in human services with populations experiencing poverty

Preferred Education and Experience

• Bachelor’s degree from an accredited college or university in Human Services, Social Work, Business or a related field

Required Licenses or Certifications

• Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Community resources, human service agencies, programs and services available for veterans and other disadvantaged populations including homeless individuals
• Various software and computer skills: Windows, Word, Excel and PowerPoint
• Modern office procedures, methods and computer equipment

Skill in:

• Organizational and initiative skills, including the ability to multi-task and manage time wisely
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

Ability to:

• Meet schedules and deadlines of the workload
• Understand and carry out oral and written directions
• Work independently and meet deadlines with minimal supervision
• Establish and maintain effective relationships with staff, state and local agencies
• Work with diverse populations
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Effectively speak, write and understand the English language
• Effectively speak, write and understand a language other than English is preferred
• Conduct oneself with tact and courtesy

WORK ENVIRONMENT/CONDITIONS: The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.

N/S =Never/Seldom O =Occasionally F/C = Frequently/Continuously

Work Environment

Office or similar indoor environment: F/C

Outdoor environment: O

Street environment (near moving traffic): N/S

Construction site: N/S

Confined space: N/S

Exposures

Individuals who are hostile or irate: O

Individuals with known violent backgrounds: O

Extreme cold (below 32 degrees): N/S

Extreme heat (above 100 degrees): N/S

Communicable diseases: N/S

Moving mechanical parts: N/S

Fumes or airborne particles: N/S

Toxic or caustic chemicals, substances, or waste: N/S

Loud noises (85+ decibels): N/S

Blood Borne Pathogens: N/S

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

N/S =Never/Seldom O =Occasionally F/C = Frequently/Continuously

Demand:

Balancing on even or uneven surfaces/ground: N/S

Bending (forward or backward bending at the waist): O

Climbing up or down stairs, ladders, scaffolding and platforms: N/S

Crawling (moving about on hands and knees). Inspecting in confined spaces: N/S

Digging: N/S

Driving on sealed and unsealed roads: O

Grasping, gripping, holding, clasping with fingers or hands: O

Kneeling to work at low levels: N/S

Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C

Lift/Carry/Move objects from one level/position to another up to 35 pounds: O

Push/Pull objects away from or towards the body: O

Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O

Sitting in a seated position during the task performance: F/C

Standing in an upright position without movement: O

Walking considerable distances in the facility on multiple surfaces: O

Running considerable distances in the facility on multiple surfaces: N/S

GENERAL REQUIREMENTS AND DISCLAIMERS

Complies with P.A. 390, as amended, known as the State's Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by these statutes.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.

GRANT OR EXTERNALLY FUNDED POSITION - This position will continue only if sufficient grant or external funds are provided.

This position is represented by the United Auto Workers Local 889 bargaining unit. Therefore, there may be contract language to be considered in the recruitment process.