Senior Process Expert

Key Responsibilities:

Tender & Contract Management

• Execute customer tenders, contracts, amendments, and rate maintenance activities with a high degree of accuracy and within agreed service levels.
• Analyze commercial agreements and translate customer requirements into system filings aligned with approved business decisions and commercial commitments.
• Manage complex contract structures involving multiple products, geographies, currencies, surcharges, and contractual exceptions.
• Ensure contract implementation complies with approved customer agreements, internal governance standards, and company policies.
• Maintain the integrity and accuracy of contract data across applicable systems and platforms.

Quality, Compliance & Governance

• Drive excellence in contract quality and invoice accuracy to support a best-in-class customer experience.
• Conduct quality reviews, proactive audits, and validation checks to identify filing gaps, compliance risks, and process deviations.
• Lead and support Root Cause Analysis (RCA) activities and ensure effective implementation of corrective and preventive actions (CAPA).
• Provide data-driven insights, trend analysis, and recommendations to support governance reviews and leadership decisions.
• Ensure compliance with Standard Operating Procedures (SOPs), global guidelines, and internal control requirements.

Stakeholder Management & Collaboration

• Partner closely with Sales, Pricing, Product, Customer Service, Operations, and Area teams to ensure successful tender and contract execution.
• Serve as the primary point of contact for complex contract implementation, filing challenges, and business-critical issues.
• Support the resolution of customer escalations related to contract setup, rate maintenance, and billing accuracy.
• Facilitate cross-functional discussions, align stakeholders, and drive timely closure of action items.

Continuous Improvement & Transformation

• Identify opportunities for process optimization, automation, and operational efficiency improvements.
• Support testing, implementation, and adoption of new tools, systems, and business initiatives.
• Contribute to the development of standardized processes, best practices, and knowledge repositories across the TCM organization.
• Lead or participate in initiatives focused on improving customer experience, quality performance, and productivity.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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