Records Case Opening Coordinator

Job Description:

Job Title: Records Case Opening Coordinator

Position Summary:

Magna Legal Services is seeking a Records Case Opening Coordinator to join our team. This person will be responsible for reviewing and adding client orders to the system and court subpoenas that are submitted the client. This person will also communicate with the client and answer their questions daily. We are looking for someone that has great client service skills and strong attention to detail.

Key Responsibilities

• Review and add new client orders to the system
• Review, prepare and scan authorizations submitted by clients
• Learn and apply various court subpoena rules
• Review and understand court service lists
• Review, prepare and scan court subpoenas submitted by clients
• Contact with clients regarding questions on orders and document deficiencies
• Problem solve client inquiries/issues regarding orders
• Prioritize assignments
• Assist with confirming where requests should be sent to obtain records

Qualifications

• Minimum of 2-3 years in a relevant field, such as medical record retrieval, call center operations, customer service, collections, or a related area.
• Proficient computer skills; ability to navigate the internet, Microsoft Office Suite, and Outlook.
• Outstanding verbal and written communication abilities.
• Detail-oriented and self-organized
• Capable of managing multiple tasks and prioritizing responsibilities effectively.
• Ability to participate in a team atmosphere and fast-paced environment
• Excellent problem-solving skills
• Strong capacity for retaining and applying knowledge.