Customer Success Manager
Who we are
Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. We're engineering the future of financial services with AI at its core. At Mambu, AI isn't a feature - it's how we're rebuilding banking from the ground up. If you're ready to apply cutting-edge technology to problems that affect millions of people, your next chapter starts here. Learn more here.
As a Customer Success Manager for the ANZ market (with select Singapore accounts), you will be the strategic heartbeat of our most important customer relationships in the region. You will act as a trusted advisor - bridging executive sponsors, practitioners, and internal teams - to ensure our customers realise lasting value from Mambu's platform.
This is a relationship-first role. You will own the full customer lifecycle for your portfolio, from onboarding through renewal and expansion, and will be the voice of the customer inside Mambu.
What you’ll do
Build deep, trusted relationships with both executive sponsors and day-to-day practitioners across your accounts.
Act as a strategic advisor, helping customers align Mambu's capabilities to their business goals and long-term roadmaps.
Build and maintain relationships with Mambu's strategic and technology partners relevant to your accounts.
Own each customer's overall success - including health, satisfaction, renewal, and expansion - across your ANZ and Singapore portfolio.
Develop individualised success plans for each account that drive Mambu adoption, expansion, and customer advocacy.
Ensure customers get maximum value from the platform and achieve their core business objectives.
Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews with key stakeholders.
Maintain regular, structured communication and governance cadences with both internal and external executive teams to ensure alignment and transparency.
Based in Singapore, with regular travel across Australia and New Zealand to meet with customers and strengthen relationships in person.
Partner with Product Management to surface customer feedback and translate it into actionable product requirements.
Deliver timely updates to customers on Mambu's product roadmap and platform enhancements.
Collaborate cross-functionally with Sales, Implementation, Product and Support teams to deliver a seamless customer experience.
What you’ll bring
Demonstrated ability to engage confidently with C-level and executive stakeholders, building credibility and trust at senior levels.
Based in Singapore, with willingness and ability to travel regularly across Australia and New Zealand to support your accounts.
Proven track record in a customer-facing role - Customer Success, Account Management, or similar - ideally within a SaaS environment.
Strong commercial acumen with experience managing renewals and identifying expansion opportunities.
Excellent communication, presentation, and relationship-building skills.
Nice to Have
Familiarity with cloud systems, core banking platforms, or financial technology ecosystems.
Experience working with customers across ANZ and Southeast Asian markets.
What you’ll get
Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.
- Competitive base salary
- Company equity for all
- Learning and development opportunities
- Hybrid/Remote working (location dependant)
- 60 day working abroad
- 4 week paid sabbatical after 5 years service
- Additional benefits based on location
Let's connect!
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As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.
At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact [email protected].