Workplace Tech Engineer - (IT Support lvl 3)

Mangopay is awallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.

Our solution optimises fund flows on behalf of the organisations we work with using wallets asprogrammable, composable building blocks.

Mangopay’sregulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.

Platforms and fintechs using Mangopay regain control and transparency overmulti-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.

Job Description

The Workplace Technology team is responsible for providing the right technology tools to enable Mangopay colleagues globally to do their work effortlessly. Our role is to make the rest of our colleagues as awesome as possible through the brilliant delivery of usable technology.

We are passionate about enabling our colleagues to communicate, collaborate and work effectively, and Workplace Technology provides the tools, systems, and services that support this.

Ultimately, we seek an individual capable of delivering benefits to our stakeholders, improving User Experience, and driving value by allowing our colleagues to work, collaborate & innovate in the most effective & frictionless way.

Responsibilities

• Prioritizing and diagnosing incidents according to agreed procedures and SLAs

• Completing daily IT checks and investigating causes of incidents, and seeking resolutions based on agreed SLAs

• Building new laptop and desktop workstations and carrying out IT deployments and moves

• Managing company IT assets: ordering, maintaining stock, providing to users, tracking,

• Writing and updating technical and process documentation

• Installing and configuring software for macOS, Windows, iOS, and Android.

• Assisting with maintaining our offices’ IT infrastructure: ranging from Wi-fi to server installations to telephony and video conference equipment.

• Additional project work as instructed by management where necessary

Qualifications

• 5+ years of Helpdesk/ServiceDesk experience

• Experience with Google Workspace (G-Suite)

• Experience troubleshooting Mac OS & iOS

• Exposure to MDM products like Jamf and Intune

• Active Directory administration

• Experience with Service Desk ticketing systems such as Jira

• Experience with supporting Windows and Microsoft Office365 suite of products

• Understanding of basic networking, TCP/IP, DNS, DHCP, etc

• Decent security awareness and expertise in maintaining related tooling (end-point agents, user disk encryption, personal firewalls).

• AV support experience

About you

• You are comfortable in a fast-paced environment where you communicate daily with world-class talent from our global teams.

• You are positive and committed, with a 'can-do' attitude and a flexible approach.

• You are a problem solver and a forward thinker.

• You are a self-starter: you thrive on taking ownership of initiatives with limited oversight.

• You have excellent time management and know how to manage multiple priorities, breaking large projects into manageable pieces.

• You have excellent verbal and written communication skills in English.

Additional Information

• Call HR

• Interview with Senior Workplace Engineer

• Interview with Lead Workplace Engineer