Technical Specialist

On behalf of our client, Manpower Malta is seeking to recruit a Technical Specialist.

Our client is a leading provider of technology-driven solutions, specializing in the installation, maintenance, and support of cash handling equipment, queuing management systems, reverse vending machines, and monitoring solutions for commercial and industrial clients. With a strong technical team and a commitment to delivering high-quality service, the company supports a diverse portfolio of customers through innovative products and round-the-clock technical assistance.

Based in Malta and reporting directly to the Head of Operations - Technical Division, the selected Technical Specialist will be responsible for installing, servicing, and maintaining automated equipment and systems. The role combines hands-on technical work with software and hardware troubleshooting, system monitoring, and client support. The successful candidate will play a key role in ensuring the reliability and performance of customer systems while delivering exceptional service.

Key Responsibilities

• Install, configure, and maintain cash handling equipment and queuing management systems.
• Diagnose and resolve hardware, software, and connectivity issues.
• Provide on-site and remote technical support to clients.
• Monitor system performance and perform preventative maintenance.
• Assist with software configurations, integrations, and troubleshooting.
• Support network and cloud-connected solutions.
• Maintain accurate service reports and technical documentation.
• Participate in an on-call support rota when required.

Requirements

• Minimum of 2 years' experience in hardware installation, servicing, or technical maintenance, ideally involving automated systems.
• Strong IT and software troubleshooting skills.
• Familiarity with networking concepts, cloud-based services, and system interfaces.
• Basic understanding of APIs, RESTful services, HTTP methods, and status codes.
• Strong analytical and problem-solving skills.
• A proactive attitude with a willingness to learn new technologies.
• Good communication skills in English and a customer-oriented approach.
• Flexibility to provide after-hours or standby support when necessary.

Preferred Qualifications

• Previous experience in a technical support environment.
• Basic knowledge of scripting or programming languages such as Python, SQL, or PowerShell.
• Good verbal and written communication skills in Maltese.
• Ability to work independently while contributing effectively within a team.
• Strong attention to detail and commitment to service excellence.