Internship IT Intern

Ready to learn on real projects while working with us at MAQO ENGINEERING SDN BHD? We are a practical engineering team that builds reliable systems for clients across Malaysia, and we welcome curious learners who want hands-on exposure to IT in an engineering environment.

As an IT Intern you will be the Builder: you will help set up and improve our day-to-day IT tools, assist in small infrastructure tasks, and support colleagues so our systems run smoothly while you learn professional IT practices.

Your Growth & Impact

• Gain practical experience by resolving real helpdesk requests and supporting live systems so you build confidence with users and tools.
• Build technical depth through guided tasks on networking, system setup, and basic scripting that strengthen your CV.
• Extend your professional network by collaborating with engineers, vendors, and external IT partners on small projects.
• Develop independent problem-solving habits by owning small tasks from start to finish under mentorship.

Requirements

Responsibilities

Technical Support

• Respond to helpdesk tickets, troubleshoot user issues, and follow up until resolution with clear notes.
• Set up workstations, install and configure standard software, and ensure printers and peripherals work for the team.
• Support basic account tasks such as password resets and account provisioning under supervision.

Systems & Networks

• Assist with routine network checks and basic troubleshooting to keep on-premises and remote connectivity stable.
• Help maintain backups, run simple system updates, and report any anomalies to senior staff.
• Support cloud account administration tasks such as Office 365 or similar under guidance.

Project & Documentation

• Help prepare simple installation guides, asset records, and runbooks to make team processes clearer and repeatable.
• Assist on small IT projects like workstation rollouts or cable labelling, helping with testing and basic configuration.
• Create short status updates and handover notes so work is easy to pick up by others.

Requirements

Qualifications & Experience

• Pursuing or recently completed a diploma or degree in IT, Computer Science, or a related field.
• 0 years of professional experience is fine; we welcome fresh graduates and students who can commit to the internship period.
• Availability to work onsite as needed and follow scheduled mentorship sessions.

Hard Skills & Knowledge

• Basic familiarity with Windows and Linux operating systems and common productivity suites such as Office 365.
• Elementary understanding of networking concepts, TCP/IP, and hardware troubleshooting.
• Exposure to helpdesk tools, Active Directory basics, and simple scripting such as Python or batch scripts is preferred.

Soft Skills & Qualities

• Clear communicator who can explain issues simply and keep ticket notes tidy.
• Curious and dependable, able to follow procedures and ask the right questions when stuck.
• Organised, punctual, and willing to learn from feedback during hands-on tasks.

Skills

IT Support, Windows OS, Linux basics, Network Troubleshooting, Hardware Maintenance, Active Directory, Office 365, Basic Scripting (Python), Helpdesk Ticketing, Technical Documentation