AIOps Product Owner

Job Description:

Key Skills & Competencies

• Product & Agile Leadership: Product Ownership (CSPO/PSPO), Agile and Scrum ceremonies, backlog prioritization, squad leadership, and strategic roadmap definition.
• AIOps & Observability: Full-stack observability, AI/ML in IT operations, telemetry (logs, metrics, traces), incident management, and MTTR reduction.
• Automation & Reliability: Proactive self-healing architectures, event correlation, operational excellence, and capacity and performance auditing.
• Financial & Governance: Cloud FinOps (cost optimization, platform consumption, utilization tracking), and SLA/SLO/KPI monitoring.
• Stakeholder & Vendor Management: Technical vendor governance, cross-functional alignment, partner enablement, and technical documentation.

Key Responsibilities

1. Agile Squad Leadership & Delivery Cadence

• Serve as the dedicated Squad Lead and Product Owner, managing and grooming the program backlog to align directly with strategic enterprise objectives.
• Drive disciplined sprint execution with a target release cadence of every two weeks, ensuring high-quality, predictable feature increments.
• Lead standard Agile ceremonies (backlog refinement, sprint planning, daily stand-ups, retrospectives) and drive continuous experimentation to improve team velocity.
• Coordinate cross-team dependencies and resolve blockers across partner delivery teams and internal engineering groups.

2. Strategic Product Vision & Observability Lifecycle

• Own the end-to-end product lifecycle-from discovery and design through deployment, continuous auditing, and optimization.
• Bridge the gap between technical metrics and executive impact: translate full-stack infrastructure telemetry into transparent business process KPIs.
• Partner closely with Evolution, Governance, and Platform teams to define, maintain, and audit product performance, capacity, and security standards.

3. Automation, "Self-Healing" & Operational Excellence

• Champion the "Self-Healing" roadmap, actively identifying, prioritizing, and delivering automation initiatives that proactively eliminate manual touchpoints.
• Drive tangible operational improvements by reducing Mean Time to Resolution (MTTR) and eliminating recurring reported incidents.
• Monitor industry trends, modern AI/ML tooling, and next-generation observability capabilities to continuously evolve the product roadmap.

4. FinOps, Vendor Governance & Stakeholder Adoption

• Support the FinOps process, monitoring consumption, cost efficiency, and maximizing ROI on our AIOps platform investments.
• Oversee and evaluate third-party technology vendors and delivery partners, holding them accountable to operational deliverables and contractual SLAs.
• Partner across global business units to drive enterprise-wide platform adoption, providing technical enablement, documentation, and operational guidance.

Candidate Profile & Qualifications

What You'll Bring (Required)

• Experience: Proven experience as a Product Owner, Technical Product Manager, or Squad Lead delivering enterprise IT operations, infrastructure, or platform tools.
• Domain Knowledge: Practical understanding of AIOps, full-stack observability platforms Datadog, and modern IT service management (ITSM).
• Agile Acumen: Solid experience managing product backlogs, user stories, and two-week sprint cadences within a scaled Agile framework.
• Automation Mindset: Demonstrated passion for driving automation, self-healing systems, and proactive incident elimination.
• FinOps & Governance: Familiarity with cloud/platform cost tracking, utilization metrics, and vendor SLA management.
• Communication: Fluency in English with strong interpersonal skills to influence cross-functional technical teams and global business stakeholders.

Nice to Have

• Agile or Scrum certifications (CSPO, PSPO, SAFe).
• Background in cloud infrastructure Azure (GCP nice to have) and modern Site Reliability Engineering (SRE) concepts.
• Experience coordinating managed services and offshore delivery vendor partners.