Onsite Technical Support

Company:

Marsh

Description:

We are seeking a talented individual to join our Colleague Technology Support Services team at Marsh. This role will be based in Singapore.

As an Onsite Technical Support team member, you will provide technical support and maintain end-user computing infrastructure, helping to minimise disruption to business operations and deliver a high standard of service to colleagues across the organisation.

We will count on you to:

• Install, configure, maintain and troubleshoot desktop hardware, printing/scanning/faxing and software across the organisation
• Support mobile device activations and provide assistance with audio-visual hardware and systems where required
• Respond to IT incidents within agreed service levels, record activity accurately and follow up with end users to ensure resolution
• Disconnect, relocate and reconnect desktop technology for individual, team and office-wide moves
• Maintain accurate hardware and software records and support asset management, procurement and documentation tasks
• Assist with infrastructure changes, software releases, business continuity events and other business initiatives
• Support cross-functional service teams, contribute ideas for process improvement and provide exceptional user support

What you need to have:

• Proven experience in desktop IT support or a similar technical support role
• Strong knowledge of Windows and/or Apple operating systems
• Hands-on experience with hardware installation, maintenance and troubleshooting
• Proficiency with IT service management and asset management systems
• Excellent communication and customer service skills
• Ability to work independently and as part of a team, manage multiple priorities and collaborate with regional teams
• Strong organisational and time management skills
• Ability to respond to incidents and manage multiple priorities in a fast-paced environment

• Willingness to learn new technologies and internally developed systems

What makes you stand out:

• Experience supporting audio-visual systems or office telephony
• Experience with hardware moves, infrastructure changes or business continuity activities
• Experience supporting IT operations in a multinational or regional environment.
• Familiarity with ServiceNow or similar IT support and monitoring tools.
• Experience supporting customised applications and enterprise IT systems.
• A proactive approach to continuous improvement and learning

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.