Manager, Fraud Attack Response & Insights - LAC

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Fraud Attack Response & Insights team is Mastercard’s integrated fraud attack response, intelligence, and card security control functions, overseeing real-time incident response, fraud insights generation, and card/application security standards.

The Manager, Fraud Attack Response & Insights-LAC is responsible for analyzing fraud attacks impacting Mastercard customers across the region and translating those incidents into actionable intelligence, remediation recommendations, and risk mitigation opportunities.

The role focuses on fraud affecting account opening, payment cards, and account-to-account transactions. Working closely with customers, regional stakeholders, product teams, and fraud response leaders, the Manager helps identify emerging attack patterns, assess control effectiveness, and develop recommendations that strengthen Mastercard's fraud defenses.

This is a role focused on securing the transactions Mastercard enables and the stakeholders in those transactions (e.g., issuers, acquirers, merchants). This is not a corporate or information security function.

Role

• Participate in high-impact fraud TRTs and customer response activities.
• Support fraud attack investigations, analysis, and incident response coordination.
• Develop post-incident retrospectives and contribute to systemic remediation recommendations.
• Analyze fraud attacks, emerging threats, and customer fraud events to identify common attack vectors, vulnerabilities, and control gaps.
• Produce fraud intelligence reports, attack assessments, and executive-ready summaries.
• Partner with regional stakeholders to collect market intelligence and identify emerging fraud trends.
• Support development and maintenance of the fraud attack registry and associated threat intelligence repositories.
• Identify opportunities for network controls, standards enhancements, and product improvements based on fraud attack learnings.
• Collaborate with Security Solutions product teams, Standards teams, and regional market teams to evaluate mitigation options.
• Contribute to fraud governance processes, risk prioritization activities, and escalation discussions.
• Support the translation of fraud attack insights into card security standards, application security requirements, and network controls.
• Build and maintain strong relationships with fraud leaders at customers, regional teams, and industry partners.

All about you

• Experience in payment fraud, fraud operations, fraud intelligence, or fraud risk management.
• Strong understanding of payment card fraud, account opening fraud, account-to-account fraud, and emerging payment threats.
• Experience conducting fraud investigations, attack analysis, or incident response activities.
• Ability to identify patterns across disparate data sources and develop actionable insights.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills, including the ability to present complex findings to senior audiences.
• Ability to operate effectively in a fast-paced environment and manage multiple priorities simultaneously.
• Experience working across functions, regions, and cultures.
• Knowledge of payment ecosystems, card security controls, authentication technologies, and fraud mitigation techniques.
• Bachelor's degree or equivalent practical experience.

• Demonstrated curiosity, continuous learning mindset, and passion for protecting the payments ecosystem.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.