Senior Analyst, Risk Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

The Global Business Solutions Center (GBSC) is the operational service center to internal corporate functions, Finance, Human Resources, Law Franchise and Integrity. The value we bring to our customers includes driving operational efficiencies, enhancing customer experience, and improving business results. To successfully accomplish these results, it’s imperative to effectively monitor and identify risks and establish robust risk management (RM) plans to ensure high quality and performance.

The GBSC Risk Management Sr. Analyst position is within our shared services organization and reports to the GBSC Risk Manager. This position will provide support in further establishing and evolving an operational risk management program within the GBSC. The role is responsible for supporting implementation and monitoring of operational risk across our shared services functions to identify, assess and mitigate risks that arises from inadequate or failed processes, people, systems or external events, while maintaining a balance between risk mitigation and efficiency.

Responsibilities:

• Serve as a risk management process leader for the GBSC risk management team.
• Assist management in identifying and mitigating compliance risks, enhancing and implementing compliance monitoring efforts and fostering a compliance culture.
• Support teammates and stakeholders by working closely to develop knowledge base of best practices
• Identify and assess controls gaps and work with control owners to develop sustainable remediation plans that are compliant with regulatory and policy requirements.
• Proactively troubleshoot issues and exercise discretion when management support may be necessary to resolve an issue.
• Collaborate with operations teams to develop risk reporting, Key Risk Indicators (KRI’s), and support ongoing monitoring and testing.
• Maintain the risk register, heat map, audit schedules, action items, and risk response plans.
• Conduct incident reporting and root cause analysis.
• Help develop and maintain reports, metrics and presentations of progress and results for meetings with various stakeholders and senior leadership.
• Support and coordinate activities from internal audit, external audit, technology risk management, SOX, and enterprise risk management teams.
• Sustain GBSC Risk Management tools and resources.
• Create value and innovation with AI-based preventative and detective controls.

All About You:

• Familiarity with Payroll and the People & Capability (HR) space.
• Risk management experience and knowledge of risk management practices (e.g., ERM, ORM, TRM).
• Proven experience in audit, operational risk, or other risk management functions.
• Experience with the “three lines of defense” model.
• Understands compliance and risk management frameworks.
• Effective verbal and written communication and presentation skills.
• Demonstrated success in applying risk management to support business/ operational processes.
• Analytical, problem solving, and critical thinking skills.
• Understands and appreciates diverse backgrounds.
• Knowledge of documenting control activities, test procedures, and validation execution.
• Experience developing process flow and controls documentation and recommending and implementing improvements
• Consistently demonstrates clear, concise, and effective verbal and written communication skills along with presentation skills.
• Experience with relationship building and relationship management skills.
• Ability to operate with independence, autonomy, and under pressure, even in ambiguous circumstances.
• Flexibility in working on several processes or projects simultaneously to meet team goals and responsibilities
• Self-motivated and detail oriented with excellent problem-solving skills.
• Key attention to detail.
• Audit, Risk Management, Compliance, Continuous Improvement, Lean, or Six Sigma background preferred.
• Proficient in MS Office applications (Excel, Word, PowerPoint, Visio) with advanced experience with data analysis within Excel and flow chart development in Visio. Tableau, Alteryx, and statistical analysis experience is desirable.

Corporate Security Responsibility:

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.