Head of SMB Sales - East Coast

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Drive revenue growth and market share expansion for Maxis' Small and Medium Business (SMB) segment across the East Coast region. Direct regional sales teams to deliver tailored connectivity and digital solutions, ensuring exceptional customer experiences while achieving commercial targets.

Job Description (Principal Accountabilities)

• Direct regional sales operations by setting clear performance targets and executing localized go-to-market plans to achieve revenue and subscriber acquisition goals.
• Cultivate relationships with key SMB clients and local business associations by conducting regular engagements to expand Maxis' market presence in the East Coast.
• Manage and develop a high-performing regional sales team by providing coaching, performance feedback, and training to ensure continuous improvement and target attainment.
• Oversee channel partner performance by establishing joint business plans and monitoring KPIs to maximize indirect sales contributions and partner profitability.
• Analyze regional market trends and competitor activities by gathering ground intelligence to recommend pricing adjustments and product bundles that meet local demands.
• Ensure operational compliance and sales quality by enforcing standard operating procedures and conducting regular audits to minimize churn and maintain customer satisfaction.
• Collaborate with cross-functional teams (Marketing, Network, Customer Service) by facilitating regular alignment meetings to resolve regional operational issues and ensure seamless service delivery.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.