Application Support Specialist

Job Description

• Ensure the stability, availability, and performance of treasury-related systems across regional environments by providing timely incident resolution, system monitoring, and operational support.
• Support business users, treasury operations teams, and IT stakeholders by resolving system issues, maintaining infrastructure, and coordinating with internal teams (DBA, Unix, Wintel, Security) and external vendors.
• Supports business continuity and operational efficiency by minimizing system downtime, ensuring critical processes (e.g., batch jobs, transactions) run smoothly, and maintaining high system reliability for banking operations.
• Provide Level 1 & Level 2 incident support.
• Perform system maintenance and patching.
• Support audit and compliance requirements.
• Maintain documentation and knowledge base.
• Drive continuous improvement.

Job Requirement

• 3 - 5 years of experience in IT support, preferably in a regional or multi-site environment.
• 3+ years Linux experience (Preferably OpenShift, Kubernetes).
• 3+ years MSSQL database experience.
• 5+ years technical support experience.
• Strong problem-solving and analytical skills with the ability to work independently and under pressure.
• Excellent communication and interpersonal skills to support diverse stakeholders.
• Linux and Windows server environments.
• Oracle and MSSQL databases (SQL scripting experience required).
• Networking, firewall general troubleshooting.
• Kubernetes, Docker, OpenShift.
• Monitoring (ZENA, SolarWind, OpenShift Console, Grafana, Kibana).
• Hands-on experience in system performance monitoring, troubleshooting outages.