Site Reliability Engineer (SRE)

• Infrastructure & Network: Design, implement, maintain, and troubleshoot network infrastructure, including LAN/WAN, routers, switches, wireless networks, and related equipment.
• Server, Virtualization & Cloud: Install, configure, and manage Windows/Linux servers, VMware, Nutanix HCI, AIX, storage, and cloud environments such as AWS and Azure.
• Application & Platform Reliability: Support and troubleshoot applications and services running on the infrastructure, including application platforms, system dependencies, connectivity, availability, and performance.
• Containerization & Automation: Implement and maintain Kubernetes (K8s), Infrastructure as Code (IaC) using Terraform or Ansible, and support CI/CD pipelines for system deployment.
• Monitoring & Observability: Design and enhance monitoring, logging, alerting, dashboards, and observability capabilities covering infrastructure and application performance, availability, and capacity.
• Incident Management: Investigate production incidents and major system issues, perform Root Cause Analysis (RCA), and recommend preventive improvements and automated recovery where applicable.
• Infrastructure Security: Manage firewall and VPN policies, mail gateway security, security patching, vulnerability assessments, and related security controls.
• Backup & Disaster Recovery: Manage backup policies across virtualization, AIX, and cloud environments; conduct data restoration testing; and support high availability and disaster recovery planning.
• Enterprise Infrastructure Services: Administer Active Directory, DNS, DHCP, Microsoft 365 email services, web hosting, domain names, SSL certificates, and related infrastructure services.
• Project Implementation: Plan, coordinate, and support infrastructure and application platform projects, including system installation, configuration, implementation, and enhancement.
• Maintenance & Compliance: Coordinate preventive maintenance, maintenance agreements, external vendors, cybersecurity monitoring, and ISO 27001 audit requirements.
• Documentation & Technical Improvement: Prepare technical documentation and infrastructure diagrams, provide technical guidance to team members, and contribute to infrastructure standards and technology improvements.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• At least 5 years of experience in IT Infrastructure, System Engineering, Site Reliability Engineering, or related technical roles.
• Knowledge of enterprise networking, including LAN/WAN, wireless networks, switches, and network troubleshooting.
• Hands-on knowledge of server infrastructure, virtualization, and storage technologies such as Windows/Linux, VMware, Nutanix, or AIX.
• Understanding of infrastructure security, including firewalls, VPN, Active Directory, Group Policy, and mail gateway systems.
• Knowledge of application hosting environments, web hosting, domain management, and the relationship between applications and underlying infrastructure.
• Familiarity with Kubernetes, cloud platforms, Infrastructure as Code, CI/CD pipelines, or automation technologies is an advantage.
• Understanding of monitoring, system availability, performance troubleshooting, backup and recovery, and incident management.
• Ability to learn new technologies quickly, troubleshoot complex technical issues, and make effective decisions under pressure.
• Strong communication, coordination, and problem-solving skills, with the ability to work with internal teams and external vendors.
• Ability to provide technical support outside regular working hours or on holidays when required.