Internal Sales Representative

SUMMARY:
Company based in Durban is seeking a skilled Sales Representative to join their team.

POSITION INFO:
OVERALL PURPOSE
To manage the complete sales process from initial customer enquiry through to order completion, whether telephonically, electronically or face-to-face with walk-in customers.
The successful candidate must be passionate about sales, technically competent, customer-focused and driven to generate business, build relationships and achieve sales targets.

KEY RESPONSIBILITIES

• Generate new business and identify sales opportunities.
• Build and maintain strong relationships with new and existing customers.
• Attend to walk-in customers, telephone calls and email enquiries promptly and professionally.
• Understand customer requirements and recommend suitable products and solutions.
• Read and interpret technical drawings and prepare accurate, competitive quotations.
• Ensure quotations, calculations, pricing and invoices are accurate.
• Proactively follow up on quotations to secure orders.
• Manage customer orders from placement through to completion and delivery.
• Provide excellent after-sales service and follow up on customer satisfaction.
• Work closely with internal departments to ensure customer requirements are met.

• Matric / Grade 12.
• Previous internal sales experience in the steel or metal industry is essential.
• Experience selling steel-related products and/or services.
• Ability to read and interpret technical drawings.
• Good mathematical skills and excellent attention to detail.
• Computer literate, with proficiency in the full Microsoft Office package.
• AutoCAD experience will be advantageous.

• Passionate about sales and customer service.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Bubbly, outgoing personality with a positive attitude.
• Target-driven, self-motivated and results-oriented.
• Strong organisational and time-management skills.
• Ability to work under pressure and meet deadlines.
• Team player with a proactive approach and a strong sense of accountability.