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Senior IT Pillar Specialist

McDermott · Oil & Gas · Engineering Services · 2 months ago
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Salary
≈ $13k – $29k per year (Estimated)
Location
Hybrid (Pune, India)
Seniority
Senior · 8+ years exp

Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Sep 29, 2026. McDermott scores A on the Alion truth index.

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Profile match

McDermott

McDermott is an engineering, procurement, construction and installation contractor headquartered in Houston, Texas, delivering offshore and onshore oil and gas, LNG, petrochemical, power and low-carbon energy projects for energy companies. Founded in 1923, the company operates engineering centers and fabrication yards across the Middle East, Asia Pacific, India, Europe and the Americas, with major hubs in Dubai, Chennai, Kuala Lumpur, Batam and London. It hires structural, electrical, process and production engineers, electrical designers, quality inspectors, procurement and contracts specialists, document controllers, project accountants and completion coordinators.
mcdermott.com · HQ: Houston, United States · Construction · Engineering Services · Oil & Gas · 5000+ employees · Est. 1923
Tech stack of McDermott

Job Overview:

The ServiceNow ITOM & CMDB Architect is a senior technical developer role responsible for defining, designing, supporting and governing the enterprise ServiceNow platform, with a strong focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB).

This role will drive the transformation of CMDB into a service-aware, governed, and AI-enabled system of record, enabling end-to-end visibility across business applications, infrastructure, and cloud environments, while supporting automation, proactive operations, and compliance.

Key Tasks and Responsibilities:

  • Define and drive the architecture roadmap for ServiceNow ITOM and CMDB
  • Design scalable solutions across:
    • Discovery, Service Mapping, Event Management
    • Hybrid/cloud infrastructure environments
  • Lead the design and evolution of CMDB data models and CI relationships
  • Drive adoption of the Common Service Data Model (CSDM)
  • Establish and enforce:
    • Data governance policies
    • CI lifecycle management (onboarding, updates, retirement)
    • Data quality and reconciliation standards
  • Define CMDB ownership model and audit controls
  • Ensure CMDB acts as a single source of truth for enterprise IT assets and services
  • Integrate CMDB with Monitoring tools, Infrastructure platforms and Security systems
  • Ensure seamless alignment between CMDB and ITSM and ensure CI usage is embedded across ITSM processes
  • Drive adoption of AI/GenAI capabilities (e.g., ServiceNow Now Assist)
  • Act as a trusted advisor and SME for ServiceNow /ITOM architecture

Essential Qualifications and Education:

  • 8+ years of IT experience with minimum 5+ years in ServiceNow ITOM / CMDB roles
  • Proven experience with:
    • Enterprise-scale CMDB implementations
    • ITOM transformation (Discovery, Service Mapping)
  • Strong expertise in:
    • ServiceNow ITOM (Discovery, Service Mapping, Event Management)
    • CMDB, CSDM, CI lifecycle & relationships
    • ITSM modules (Incident, Change, Problem)
  • Hands-on experience with:
    • APIs, Integration Hub, MID Server
    • Cloud platforms (Azure / AWS preferred)
    • Monitoring and infrastructure tools

Certifications (Preferred)

  • ServiceNow CSA (Certified System Administrator)
  • CIS-ITOM / CIS-CMDB
  • ITIL Foundation
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