Senior Support Engineer
Confirmed on the employer's own hiring board on Sep 26, 2026. First seen by Alion on Aug 5, 2026.
At mea, our mission is to make customers’ lives easier by delivering insurance-specific technology that just works. We’re building an intelligent operating layer for the insurance industry; combining a domain-specific language model (dsLM) with an insurance knowledge graph to automate workflows end to end and deliver operational impact from day one.
Founded in 2021 and bootstrapped to 4 straight years of profitability, mea raised $50 million from SEP in February 2026 and now serves clients across 20+ countries. We are a fully remote global team of over 100 insurance veterans and technologists, spanning the UK, US, India, continental Europe, and the Middle East. With the future for innovation in insurance looking more positive than it ever has before, you will be joining us at a moment in time where what we build now will define the next era of insurance operations.
Senior Support Engineer: Job Overview
Reports to Support Manager
At mea Platform, we have an opening for Support Engineer, he/she will have the chance to work alongside tech and operations team to help troubleshoot and optimize the platform. The individual should have a problem-solving and technical mindset and should be open to learning about our platform capabilities, tech stack, SQL, security operations, cloud security (AWS), and compliance requirements.
Key responsibilities
- Understand our Product, its AI modules, and cloud-based services.
- Act as a bridge between the tech and client solutions team, escalating and resolving technical issues efficiently.
- Provide hands-on troubleshooting and debugging support related challenges.
- Work with developers to identify performance bottlenecks and recommend optimizations.
- Assist in incident management, system monitoring, and root cause analysis.
- Support CI/CD workflows, deployments, and cloud infrastructure maintenance.
- Create internal documentation, knowledge bases, and best practices for the team.
- Stay updated with new technologies and proactively suggest improvements.
Education and Skills
- 5+ years of work experience.
- Detail-oriented with a strong focus on accuracy and quality, ability to work independently and as part of a team alongside developers.
- Willing to skill up on tech stack, web development and AWS. Familiarity with Git/GitHub for tracking changes in code.
- Exposure to SQL (MySQL, PostgreSQL)
- Ability to diagnose and troubleshoot technical issues effectively.
- A logical mindset to break down complex problems into simpler parts.
Location
Bangalore, India
Benefits & Perks
- Competitive salary
- Medical Insurance
- Paid holidays
Work Authorization
Applicants must be authorized to work in India.
Equal Opportunity
mea is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.
If you need reasonable accommodation during the application or interview process, please let us know.
Ready to make an impact?
Join us on our journey to revolutionize insurance.