Network Engineer IV

Exemption Status:

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary

Oversees the evaluation, installation, and support of network communications equipment, including switches, routers, firewalls, and application delivery controllers/load balancers. Tests and evaluates the most complex network systems to eliminate problems and make improvements.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Installs and supports MPLS WAN (multiprotocol label switching for a wide area network) and IPsec VPNs.
• Manages network architecture design and supporting network services including domain name system (DNS) and dynamic host configuration protocol (DHCP).
• Uses diagnostic tools to monitor and troubleshoot network and security systems in a large network environment.
• Gathers network reporting requirements in order to implement solutions to meet specified requirements.
• Documents “acceptance test failures” and coordinates with vendors to correct defects.
• Participates in the development, testing, and implementation of disaster recovery procedures.
• Facilitates the selection and implementation of network, communications, security, and system’s infrastructure to match the global needs of the company.
• Researches and recommends technologies for the development and performance maintenance of Company products.
• In addition to the IT Infrastructure group, collaborates with engineering, architecture, product development, and marketing teams in proof of concept projects to prove out new technologies and how they may apply to future product.
• Formulates designs by working with vendors and team members.
• Collects and analyzes network utilization data; generates periodic reports for management; contributes to cost and technology analysis.
• Executes changes to the environment within appropriate timeframes which may include non-standard business hours.
• Adheres to change management and configuration management policies and procedures.
• Keeps management informed through regular communication and status reports.
• Provides rotational on-call support; responds during non-business hours to calls/texts/emails via a company-issued phone and pager.
• Mentors and provides functional guidance and work direction to less experienced network and IT staff; acts as a lead in management’s absence.
• Racks and cables network/server equipment as needed.

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS/BA and 8+ years’ experience or equivalent combination of education and experience, and 4 years of SME in respective areas

Computer Skills

• Excellent working knowledge of a variety of networking technologies.
• Efficient troubleshooting skills
• Thorough knowledge of network communication protocols
• Hardware architecture, disk arrays, drives and hardware capacity requirements.
• High-level proficiency with relevant software, operating systems, and related technologies such as: Windows, Linux, Checkpoint, Citrix Netscalers, Cisco ACI, and UNIX among others
• Experience with network design, development, and operational support
• Strong proficiency in supporting applications from the network perspective and diagnosing performance issues
• Solid working knowledge of current network technologies and application monitoring tools.

Certificates, Licenses, Registrations

• Cisco (CCNP or CCDP) or Checkpoint Certifications (CCSE or CCSE+) required
• Cisco CCIE (preferred)

Other Skills and Abilities

• Strong understanding of networking and routing protocols (EIGRP, OSPF, BGP, Ethernet).

• Ability to read and comprehend packet captures.

• Basic understanding of networking technologies with respect to server virtualization environments using VMWare.

• Familiar with HIPAA, SOX and PCI requirements.

• Good interpersonal and communication (written/verbal) skills.

• Ability to work on a team and foster productive relationships with peers, management, and external clients.

• Must be able to work beyond standard business hours as required.

• Proven ability to train and mentor less experienced staff.

Reasoning Ability

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills

• Ability to write reports, business correspondence, and procedure manuals.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Composure

Decision Quality

Organizational Agility

Problem Solving

Customer Focus

Drive for Results

Peer Relations

Time Management

Dealing with Ambiguity

Learning on the Fly

Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., “close vision”) to accurately read fine print, view computer screens, and handle small objects. Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes, or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position must work on-site at the San Diego Headquarters for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders. Remote work is not an option for these purposes.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires domestic travel of up to 5% of the time.

The Perks:

• Medical / Dental / Vision / Wellness Programs

• Paid Time Off / Company Paid Holidays

• Incentive Compensation

• 401K with Company match

• Life and Disability Insurance

• Tuition Reimbursement

• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.