Product Manager

Job Description

Job title

Product Manager, Provider Network & Experience

Department

Product Management

Location

Remote

Reports To

Manager, Product Delivery

Employment Type

Full Time

FLSA Status

Exempt

Last Reviewed

October 2026

The following statements are intended to describe the general nature and level of work to be performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of an incumbent.

Position Summary

We are seeking a highly analytical and strategic Product Manager, Provider Network & Experience, responsible for driving the growth, optimization, and performance of our provider ecosystem. This role focuses on provider experience, provider recruitment, network management, and provider-facing platform capabilities that improve network access, quality, and operational efficiency.

The ideal candidate has strong analytical and product management skills, a deep curiosity about provider behavior and demographics, and the ability to use data to execute on market opportunities, network gaps, and provider engagement strategies. This individual will partner closely with Network Solutions, Operations, Clinical teams, Data & Analytics, and Technology to deliver platform capabilities and business processes that strengthen provider relationships and improve provider participation, satisfaction, and performance.

This role treats the provider network not simply as an operational function but as a strategic product that requires ongoing investment, measurement, and optimization.

Primary Duties & Responsibilities

Provider Network Strategy and Growth

• Define and execute product strategies that improve provider recruitment, onboarding, retention, and engagement.
• Analyze provider supply, demand, market coverage, geographic distribution, referral patterns, and specialty mix to identify network opportunities and gaps.
• Partner with provider recruitment and network operations teams to develop data-driven expansion plans.
• Develop metrics and reporting that measure network health, provider participation, provider quality, and market coverage.

Provider Experience

• Serve as the voice of the provider across digital products, workflows, and operational processes.
• Identify friction points throughout the provider lifecycle and prioritize improvements that reduce provider effort and administrative burden.
• Gather and analyze provider feedback through surveys, interviews, operational metrics, and provider engagement activities.
• Design provider-facing experiences that improve satisfaction, retention, and adoption.

Product Management

• Own product roadmaps supporting provider management, credentialing, contracting, recruitment, provider data management, and network performance.
• Translate business opportunities into product requirements and actionable delivery plans.
• Collaborate with engineering and delivery teams to define capabilities that improve provider operations and network scalability.
• Balance business objectives, operational priorities, technology constraints, and provider needs when making prioritization decisions.
• Define KPIs and success measures for provider-focused initiatives.

Analytics and Data Management

• Leverage provider demographic, geographic, performance, utilization, and referral data to drive strategic decisions.
• Analyze provider network performance using claims, referral, scheduling, reimbursement, and operational datasets.
• Develop business cases supported by quantitative analysis and measurable outcomes.
• Partner with data teams to improve provider master data quality, governance, and reporting capabilities.
• Use predictive and analytical models to identify recruitment opportunities, network risks, and capacity constraints.

Cross-Functional Leadership

• Partner with Network Solutions, Clinical Operations, Contracting, Technology, Product Management, and Finance teams.
• Communicate provider strategy, performance, and recommendations to executive leadership.
• Lead stakeholder alignment efforts and build consensus around provider-focused investments and priorities.

Qualifications

Required

• Bachelor's degree in Business, Healthcare Administration, Economics, Analytics, Information Systems, Data Science, or a related field.
• 5+ years of experience in Product Management, Provider Network Management, Network Strategy, Healthcare Analytics, or related healthcare operations.
• Experience working with provider networks, healthcare operations, managed care, workers' compensation, payer organizations, healthcare services, or healthcare technology platforms.
• Strong analytical skills, with experience interpreting large datasets and translating findings into business recommendations.
• Experience with provider demographics, geographic analysis, provider performance metrics, and network optimization strategies.
• Experience developing business cases and prioritizing investments based on quantitative analysis.

Preferred

• Experience with workers' compensation, physical therapy networks, imaging networks, DME suppliers, physician networks, or ancillary healthcare provider management.
• Experience with provider credentialing, contracting, recruitment, and onboarding processes.
• Familiarity with provider master data management and provider directory platforms.
• Experience using Power BI, Tableau, SQL, Palantir Foundry, or similar analytical tools.
• Knowledge of provider access, adequacy, capacity planning, and network optimization methodologies.

Core Competencies

• Strategic Thinking
• Data-Driven Decision Making
• Customer Focus
• Provider/Partner Relationship Management
• Analytical Problem Solving
• Product Management
• Business Acumen
• Cross-Functional Collaboration
• Influencing Without Authority
• Market and Competitive Intelligence
• Process Improvement
• Communication and Executive Presence

Working Conditions & Physical Requirements

The work environment characteristics described here is representative of those of a standard office setting. The noise level in the work environment is usually moderate.

While performing the duties of this job, the employee must be able to remain in a stationary position over 50% of the work day; move about inside the office to access files or office equipment; use hands to finger, handle, or feel objects, tools, or controls to operate a computer and other office productivity machines; reach with hands and arms; must communicate and converse with co-workers; and detect/discern information accurately. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must occasionally lift and/or move up to 10 pounds.

Employee Statement of Understanding

I have read and understand the job description for my position. I am able to perform all the essential functions of this position.

I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards to my immediate supervisor.

As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with customers and fellow employees.

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