Hardware Services Engineer

Mellon Albania, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2004 in Tirana and offers leading front-end and back-end transaction solutions and services to organizations with strong consumer business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies. Our portfolio includes digital payment platforms, self-service banking solutions, customer onboarding systems, identity verification technologies, and more. We help our clients accelerate their digital transformation and bring competitive products to market faster.

MELLON Albania seeks to hire a Hardware Services Engineer.

Within the framework of its expansion, seeks to immediate recruit Field and Lab Service Engineers to support and maintain the portfolio of products, such us: electronic card acceptance machines (EFT/POS), cash dispense machines (ATM’s), queuing systems, cash management machines, etc., as described below:

• Field activities includes field visits correlated with installation or maintenance activities such as troubleshooting and repairs, replacing specific spare parts - upon specific training
• Lab repairs includes laboratory correction activities to electronic or mechanical components - upon specific training

Key Responsibilities

• Handle on- call requests for the repair of equipment due to malfunction or failure.
• Troubleshoot and repair electronic systems and subsystems within lab environment and determine when assigned equipment is unrepairable
• Able to troubleshoot hardware problems, update software configurations from written instructions or with guidance from support personnel.
• Serve as the subject matter expert in the operation, capabilities and support of assigned electronic equipment and provide product and operation training to supervisors and operators.
• Follows maintenance procedures and ensure that parts and tools needed to support and facilitate repairs are readily available.
• Make recommendations to supervisors on ways to eliminate or ease field maintenance or operational problems.

Requirements

• Expert in Operation, Support with electronic equipment
• Understand usage of the Digital Multimeter and has a know how to solder irons
• Communicating effectively with peers and supervisors, operators and customers
• Availability to work where Mellon Κosovo operates or to travel abroad for training purposes
• Holds a University Degree in Engineering, Mechanical Engineering is of first preference, including electronics or relevant technical skills.
• Have at least 3 years work experience in conducting mechanical/technical work and repairmen and maintenance of equipment’s including electronic systems.
• Possess English proficiency to include reading, speaking and writing.
• Must have a driving license and maintain a clean driving record for purposes of insurability

Soft Skills

• Excellent Communication Skills, verbal and written
• Customer service oriented
• Drive for leadership and a spirit of service and dedication.
• Strong listening and problem-solving skills
• Pro-active attitude and team oriented

Benefits

• Multinational working environment
• Competitive compensation
• A people-oriented organization which fosters professional growth
• Continuous training and development opportunities