Resident Storage Engineer - MetroSys

Position Overview

MetroSys is seeking an experienced Resident Storage Engineer to provide onsite operational and engineering support for a large-scale enterprise storage environment during a strategic migration from NetApp to Pure Storage FlashArray (Block and File).

This role serves as the primary technical resource supporting the client's transition, helping maintain operational stability while providing day-to-day administration, performance monitoring, optimization, and knowledge transfer. The ideal candidate has strong enterprise storage experience, excellent troubleshooting skills, and enjoys working closely with customer engineering teams in a highly secure environment.

Key Responsibilities

• Serve as the onsite technical resource supporting the migration from NetApp to Pure Storage FlashArray.
• Assist with daily administration and operational support of the storage environment.
• Monitor storage health, availability, utilization, and capacity, proactively identifying potential issues.
• Analyze storage performance and recommend optimization opportunities.
• Support storage provisioning, volume management, snapshots, replication, and capacity planning.
• Assist with upgrades, firmware updates, patches, and lifecycle management activities.
• Troubleshoot storage hardware, software, and performance issues while coordinating with vendor support as needed.
• Participate in preventive maintenance activities and operational health reviews.
• Support incident, problem, and change management processes, including ticket management and documentation.
• Assist with implementing recommendations from availability, capacity, and performance assessments.
• Conduct storage configuration reviews and validate adherence to operational best practices.
• Evaluate new Pure Storage features and functionality and assist with implementation planning.
• Develop and maintain operational documentation and standard operating procedures.

Customer Success & Advisory Responsibilities

• Support customer staff throughout the transition to the new storage platform.
• Provide technical guidance on day-to-day operations within the Pure Storage environment.
• Recommend best practices for provisioning, storage management, and operational processes.
• Assist customer teams with configuration reviews and optimization efforts.
• Deliver informal knowledge transfer and mentoring to customer administrators.
• Assess customer operational readiness and recommend additional training where appropriate.
• Partner with infrastructure and operations teams to ensure a successful production environment.

Required Qualifications

• 5+ years of enterprise storage engineering or storage administration experience.
• Experience administering enterprise storage platforms such as:
  • Pure Storage FlashArray
  • NetApp
  • Dell EMC
  • HPE
• Strong understanding of:
  • Block and file storage
  • SAN and NAS technologies
  • Fibre Channel
  • Storage networking
  • Capacity planning and performance tuning
• Experience performing storage migrations or technology refresh projects.
• Strong troubleshooting skills across enterprise storage environments.
• Experience working directly with customer operations teams.
• Excellent communication and documentation skills.
• Active TS/SCI Security Clearance required.
• Ability to work full-time onsite within a secure (Dark Site) environment.

Preferred Qualifications

• Pure Storage FlashArray administration experience.
• Pure Storage certifications.
• Experience migrating from NetApp to Pure Storage.
• Familiarity with VMware, Hyper-V, or other virtualization platforms.
• Experience supporting mission-critical government or defense environments.
• ITIL or enterprise operational support experience.