Senior Analyst - Investor Services

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

• Primary Key Responsibilities

• Perform daily BAU tasks related to Trailer Fees, PPL, and UK Offshore operations in accordance with standard operating procedures and checklists.
• Ensure accurate calculation, validation, and processing of trailer fees and rebates in line with contractual agreements.
• Support the daily pricing, reporting, and fund allocation processes for PPL, including handling late pricing scenarios.
• Execute agreement updates and data maintenance for UK Offshore funds, including manual updates in third-party systems (e.g., SS&C).
• Conduct internal checks, generate reports, and assist in preparing files for external parties such as Caceis and BNY Mellon.
• Investigate and resolve operational discrepancies, escalating issues to the Manager or UK stakeholders as needed.
• Maintain up-to-date process documentation and contribute to continuous improvement initiatives.
• Collaborate with team members to ensure timely completion of tasks within SLAs and provide coverage during team absences.
• Support onboarding of new investors and other ongoing projects as assigned.
• Assist with other daily, weekly, and monthly tasks, and interact with stakeholders to obtain necessary approvals
• Provide assistance to stakeholders for any ad-hoc inquiries.
• Collaborate effectively with colleagues and assume individual responsibility for preserving and enhancing controls to facilitate the improvement of the overall process.
• Ensure the timely completion of daily tasks within service level agreements by effectively planning and scheduling work.

• Key Stakeholder Management

  Internal

  UK Investment Services

• Mumbai Finance
• Client Service teams

• External

  Third-party administrators including.

• Caceis
• SS&C
• BNY Mellon
• State Street

• Knowledge, Skills, Experience & Educational Qualification

  Must-Have Skills:

• Strong communication and interpersonal skills.
• High attention to detail and accuracy.
• Good understanding of fund operations and transfer agency processes.
• Ability to work independently and as part of a team.
• Proficiency in MS Excel and familiarity with financial systems

• Experience:

• 3-5 years of experience in financial services, preferably in transfer agency or investment operations.

• Educational Qualification:

• Graduate/Postgraduate in Commerce, Accounting, or Finance.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.