Senior Business Analyst

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

Senior Business Analyst

The Senior Business Analyst leads complex analysis across programmes and portfolios, turning business needs into clear requirements and value-driven technology solutions.

Sitting within Life Technology, the role works with Product Owners, Service Design, Change Business Analysts, Engineering, QA and DevOps. This role also involves providing guidance to Business Analysts working within the feature teams.

This is an opportunity to influence important business and technology initiatives while helping shape the Business Analysis capability. The role contributes to BA strategy, standards, capability development and continuous improvement.

Key Responsibilities

As a Senior Business Analyst, you will lead analysis activities across the full delivery lifecycle, translating business needs into clear, actionable requirements and solution designs that can be implemented effectively within complex technology environments. Working closely with Technology, Architecture, Product, Engineering, QA and Change teams, you will shape and validate solutions that balance business value, technical feasibility, quality and risk.

You will drive the definition of functional, non-functional and integration requirements, ensuring they are understood and deliverable within complex technology environments. The role requires strong stakeholder management, the ability to navigate ambiguity, and confidence in challenging assumptions to achieve the right outcomes.

In addition, you will support the growth of the Business Analysis capability by promoting consistent ways of working, coaching and mentoring analysts, and contributing to BA standards, knowledge sharing and continuous improvement initiatives.

Key Knowledge, Skills and Experience

Essential

• Strong business analysis experience within complex technology, change or digital delivery environments.
• Ability to independently lead analysis and take ownership of outcomes.
• A proactive, self-driven approach with the ability to manage competing priorities.
• Strong analytical, problem-solving and facilitation skills.
• Experience analysing complex systems, integrations and data flows.
• Ability to work effectively with architects, engineers and technical delivery teams.
• Experience defining and documenting API, integration and non-functional requirements.
• Ability to communicate complex information clearly and concisely.
• Confidence building relationships, influencing decisions and constructively challenging stakeholders at different levels.
• Experience working with multidisciplinary teams and Agile delivery approaches.
• Commitment to developing BA standards, capability and ways of working.

Desirable

• Experience in UK financial services, Life or Pensions.
• Experience working in a regulated technology environment.
• Knowledge of Sonata, Salesforce, Adobe Experience Cloud or Dynamic Planner.
• Experience coaching or mentoring Business Analysts.
• Understanding of QA, DevOps and delivery pipelines.
• BCS certification or equivalent

Core Competencies

• Business analysis leadership
• Requirements engineering
• Functional, non-functional and integration analysis
• Systems and process analysis
• Stakeholder engagement and influencing
• Facilitation and problem solving
• Agile delivery
• Technical solution assessment
• Coaching and capability development
• Continuous improvement

What Success Looks Like After 12 Months

• Complex analysis is delivered to a consistently high standard.
• Stakeholders receive clear, concise and decision-ready recommendations.
• Strong relationships are established across delivery teams and with senior stakeholders.
• Multiple priorities are managed independently while maintaining quality.
• Business Analysis capability initiatives have improved standards, ways of working and delivery outcomes.
• Other analysts benefit from effective guidance, coaching and knowledge sharing.

Work Level: Manager Expert

Reporting to: BA Practice Lead

Location: Stirling or Edinburgh office (Hybrid 2 - 3 days per week)

What we offer:

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to ourShare Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds - across gender, ethnicity, age, disability, sexual orientation and more - including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3:Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [email protected]