Trainee – Customer Sales Administrator

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Trainee - Customer Sales Administrator

Job Mission

We are looking for a detail-oriented and organized individual to join our Sales Administration team as a Trainee. The role involves supporting Sales and Commercial teams with day-to-day operational activities, including credit note processing, commercial data validation, customer master-data maintenance, and system transactions. The ideal candidate should possess strong analytical and logical reasoning abilities, a basic understanding of Marketing and Sales concepts, and proficiency in MS Excel.

Key Responsibilities

• Review customer requests and supporting documentation for credit note processing.
• Process credit notes in the system in accordance with approved commercial terms and conditions.
• Validate pricing, discounts, rebates, promotions, claims, and other commercial agreements before processing.
• Coordinate with Sales, Finance, Customer Service, and other relevant teams for approvals and clarifications.
• Maintain customer-specific pricing, discounts, payment terms, and other relevant master-data fields.
• Perform validation checks to ensure the accuracy and completeness of customer master data.
• Execute system transactions in accordance with established Standard Operating Procedures (SOPs).
• Assist users with basic system-related queries and escalate technical issues when required.
• Perform data analysis using MS Excel to identify discrepancies, trends, and unusual transactions.
• Support the Business Analyst and Sales Operations teams with data collection and process-related analysis.

Qualifications & Skills

• Bachelor's or Master's degree in Commerce, Business Administration, Finance, or a related discipline.
• Experience: Freshers. Candidates with prior internship experience are also welcome to apply.
• Proficiency in MS Excel.
• Strong analytical and logical reasoning skills.
• Basic understanding of Marketing and Sales concepts.
• Good communication and interpersonal skills.
• Strong attention to detail and an organized approach to work.
• A positive learning attitude and willingness to adapt to new systems and processes.

Good to Have

• Familiarity with ERP systems.
• Knowledge of Salesforce.
• Basic understanding of monthly sales closing processes.