Cloud Solution Architect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Customer Success Unit (CSU) in Philippines is seeking a Cloud Solution Architect for Cloud & AI Platform - Data & Analytics Solution with a passion for customer and partner success. In this role, you will focus on driving adoption of Microsoft Fabric, Databases (SQL & OSS), Azure Databricks & Power BI solutions on the Microsoft platform, partnering with customers to help them achieve business outcomes from their Microsoft technology investments.

Using deep technical expertise across Microsoft Data, Infrastructure, and AI services, you will lead partner and customer technical discussions, resolve blockers that affect customer success projects, and accelerate consumption. You will collaborate with Cloud Solution Architects, Customer Success Account Managers, Engineering, Solution Sales Specialists, Solution Engineers and Partner Development teams to drive measurable customer and partner outcomes. This role offers an opportunity to strengthen your technical leadership, expand your cloud expertise, and accelerate your career growth.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You will act as the voice of the customer (VOC)/partner by learning to identify and share feedback around technical capabilities, blockers and insights that relate to the customer/partner with internal teams.

• You will demonstrate basic technical concepts and prove those design solutions' capability through design collaboration sessions with the customer/partner and support customer skilling needs by participating in discussions on technical delivery with other internal and external stakeholders to transfer knowledge and contribute to customer readiness.

• With supervision, you will identify issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices and apply methodology and governance, as directed, to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions.

• You will learn about the products, services, and value propositions of Microsoft's Cloud and support businesses and share learnings with others (e.g., peer groups, customers) as appropriate and assess customer/partner needs and gather information that helps others to identify growth opportunities.

• You will learn to identify and communicate areas in intellectual property (IP) that need refreshing or have gaps and contribute to IP development with guidance/supervision.

• You will leverage development opportunities (e.g., mentorships, role-based resources, training courses, internal events such as Ready, Build, Ignite) to learn new technologies or services.

• You will embody our culture and values.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 1 to 3+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting. OR equivalent experience.

• Other Requirements:

  • This position is not eligible for visa sponsorship.
  • Candidates must have authorization to work in Philippines that does not now or in the future require employer sponsorship.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.