Cloud Solution Architect
Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Oct 30, 2026. Microsoft scores B on the Alion truth index.
MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
MCAPS-Core AI Business Solutions (ABS) is at the forefront of Microsoft's AI transformation, helping organizations become AI-powered businesses. We bring together Microsoft's AI platform, customer expertise, and end-to-end execution capabilities to accelerate adoption, drive transformation, and deliver measurable business outcomes. From Copilot and AI agents to AI-powered business processes, we work at the intersection of innovation and impact, helping customers reimagine how work gets done and realize value faster. By combining deep technical expertise, customer insight, and a relentless focus on outcomes, our team is shaping the future of work for millions of people around the world. We are united by a shared mission: turning the promise of AI into real value for customers, partners, and Microsoft.
MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. MCAPS-Core AI Business Solutions (ABS) is at the forefront of Microsoft's AI transformation, helping organizations become AI-powered businesses. We bring together Microsoft's AI platform, customer expertise, and end-to-end execution capabilities to accelerate adoption, drive transformation, and deliver measurable business outcomes. From Copilot and AI agents to AI-powered business processes, we work at the intersection of innovation and impact, helping customers reimagine how work gets done and realize value faster. By combining deep technical expertise, customer insight, and a relentless focus on outcomes, our team is shaping the future of work for millions of people around the world. We are united by a shared mission: turning the promise of AI into real value for customers, partners, and Microsoft. In FY27, Microsoft is scaling Copilot + Agent adoption through a new digital engagement model: the Digital Accelerator for Copilot & Agents.
This motion runs 1,500+ live, expert-led 1:Many sessions through multi-week journeys to accelerate PRU, Agent MAU, consumption, and Unified recapture across the customer base. As a CSA in the Digital Accelerator - Copilot & Agents, you will support senior CSA and form part of the team who operate this motion end-to-end: session delivery, live Q&A moderation, community engagement, cohort orchestration, and localization support. This is a high-visibility role at the intersection of digital scale and Copilot + Agent adoptions. This opportunity will allow you to accelerate your career growth, develop your AI technical skills, and develop business acumen.
You will have an opportunity to explore different areas of the organization and ultimately focus on an area where you can have the maximum impact.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Assist with the end-to-end delivery of the FY27 Digital Accelerator - Copilot & Agents: 1,500+ live sessions across different adoption journeys
- Engage with customers during the different adoption journeys, providing assistance as required.
- Leverage AI to automate and deliver repeatable processes that help our team and the customers achieve faster outcomes and deliver repeatable IP aligned with AI and Agentic Solutions
- Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
- Act as the Voice of the Customer by sharing insights and feedback with account teams to identify opportunities and remove adoption blockers.
- Drive customer success, solution adoption, and business growth: Identify and execute opportunities to expand consumption, usage, security, resiliency, and AI adoption by aligning Microsoft solutions to customer business objectives, industry trends, and digital transformation goals.
Qualifications
Required Qualifications:
Bachelor's Degree in related field AND 3+ years experience in project management OR equivalent experience
Additional Preferred Qualifications:
- Strong written and verbal communication skills.
- Ability to follow structured processes and work effectively in a defined support environment.
- Willingness to work in an in office setting
- Support a positive, inclusive, and customer focused team culture.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
- Some hands-on experience in AI technologies Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.
These requirements include, but are not limited to the following specialized security screenings
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.