Cloud Solution Architect - Copilot/AI Business Solutions - CTJ - Poly

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Responsibilities

• Be a trusted advisor and drive business value through AI Transformation: Create business value With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

• As a Copilot Cloud Solution Architect supporting U.S. Intelligence Community customers, you will guide mission and technical leaders from early pilots to secure, sustained, enterprise-wide use of Microsoft 365 Copilot, Copilot Chat, and agents. You will bring deep Exchange expertise across on-premises Exchange Server and Exchange Online, helping customers modernize and govern their messaging environments in hybrid and cloud deployments as a foundation for AI. You will assess readiness across identity, data security, and governance; design adoption and change management plans; and help customers prepare to bring Copilot to both unclassified and classified environments. This opportunity will allow you to build deep expertise in agentic AI and Copilot Studio, shape how the national security community adopts AI, and strengthen your skills as a trusted advisor to senior customer leaders.

• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.

• Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.

• LeverageAgentic AI: Use Copilot prompt engineering and Agent-building expertiseto drive AI at scale.

• Explore growth opportunities:Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.

• Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.

• Embrace a growth mindset:Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.

• Learn-it-all: Demonstratea self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintaintechnical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Qualifications

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Other Requirements

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or

government security screening requirements are required for this role. These requirements include,

but are not limited to the following specialized security screenings:

• The successful candidate must have an active U.S. Government Top Secret Clearance with access

to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation

(SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening

requirements are required pre-offer and post-hire for this role. Failure to maintain or obtain the

appropriate U.S. Government clearance and/or customer screening requirements may result in

employment action up to and including termination.

• Clearance Verification: This position requires successful verification of the stated security

clearance to meet federal government customer requirements. You will be asked to provide

clearance verification information prior to an offer of employment.

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud

background check upon hire/transfer and every two years thereafter.

• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due

to citizenship-based legal restrictions. Specifically, this position supports United States federal,

state, and/or local United States government agency customer and is subject to certain

citizenship-based restrictions where required or permitted by applicable law. To meet this legal

requirement, citizenship will be verified via a valid passport, or other approved documents, or

verified US government Clearance

Additional or preferred qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

4+ years experience working in a customer-facing role (e.g., internal and/or external).

4+ years experience working on technical projects.

Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

3+ years of hands-on experience architecting, deploying, or administering Microsoft 365 workloads at enterprise scale, including Exchange Server (on-premises) and Exchange Online in hybrid environments, along with SharePoint Online, Teams, and Entra ID, and hands-on experience enabling Microsoft 365 Copilot or Copilot Chat.

Experience preparing an enterprise for Copilot through data security and governance, such as Microsoft Purview sensitivity labeling and data loss prevention, SharePoint permissions and oversharing remediation, and access controls in regulated environments.

Experience in a customer-facing advisory role leading workshops, adoption plans, and change management with both business and technical decision makers.

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.