Principal Product Manager

Microsoft 365 Intelligent Conversation and Communications Team

Are you passionate about transforming how people communicate and connect around the world, at work and at home? The Microsoft 365 Intelligent Conversation and Communications Cloud (IC3) powers billions of real-time interactions across Copilot experiences, Microsoft Teams, Dynamics, and solutions built on Azure Communication Services.

We are looking for a Principal Product Manager to lead strategic investments across data, insights, and intelligent experiences within the IC3 Data Platform team. Our team transforms complex signals into trusted data, actionable insights, and AI-powered intelligence through scalable, AI-ready data foundations and analytics capabilities. We empower internal product and engineering teams to improve service reliability, accelerate innovation, and make data-driven decisions through engineering intelligence, experimentation, and product analytics. We also enable customers to understand usage, troubleshoot issues, drive adoption, and optimize experiences for their organizations, while providing the data foundation that powers and improves AI-driven experiences across Microsoft products.

This is a broad product leadership role at the intersection of product, data, engineering, analytics, and AI. You will define product vision and strategy, shape investment priorities, and drive solutions to complex data and intelligence challenges spanning multiple product and engineering organizations. Success requires translating diverse customer needs into scalable, reusable capabilities, navigating technical and organizational complexity, and driving innovation that delivers measurable impact across IC3.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Define product vision and strategy. Identify customer and business opportunities, establish strategic priorities, and drive product roadmaps across data, insights, and intelligent experiences, with clear success metrics and measurable outcomes.

• Drive scalable data and AI-ready infrastructure. Partner with engineering to build reliable, secure, compliant, and scalable data capabilities that enable analytics, AI/ML, and intelligent experiences across Microsoft Teams, Copilot and other Microsoft products.

• Advance engineering intelligence and AI-powered experiences. Drive capabilities that transform complex telemetry and data into actionable insights, enabling engineers to proactively monitor service health, diagnose issues, understand customer impact, and make faster, more informed decisions.

• Build reusable solutions at platform scale. Translate diverse customer needs into common capabilities and standards that serve multiple product and engineering organizations, balancing extensibility, performance, cost, and long-term scalability.

• Translate customer needs into technical solutions. Partner closely with engineering, data science, and product teams to define requirements, evaluate technical trade-offs, and influence how teams generate, manage, and leverage data to deliver customer and business value.

• Lead cross-organizational execution and drive outcomes. Build alignment across Microsoft product and engineering groups, navigate ambiguity and competing priorities, and drive complex initiatives from strategy through delivery, adoption, and measurable impact.

• Drive data-informed product decisions and stakeholder alignment. Leverage customer feedback, telemetry, and product metrics to prioritize investments, measure success, and continuously evolve the roadmap. Communicate strategy, trade-offs, progress, and impact to stakeholders and senior leadership.

• Embody Microsoft's culture and values. Foster collaboration, customer obsession, inclusion, and a growth mindset while driving innovation and shared success.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 8+ years experience in product/service/program management or software development
  • OR equivalent experience.

Preferred Qualifications:

• Bachelor's Degree AND 12+ years experience in product/service/program management or software development
  • OR equivalent experience.
• Experience building or managing data platforms, analytics systems, experimentation platforms, reliability/observability solutions, or other large-scale cloud services.
• Demonstrated problem solving and analytical skills, with experience and passion for cloud-scale services
• Experience with customer-driven engineering, unpacking customer/developer needs into requirements and design
• Proven ability to develop product/program strategy and roadmap, and drive project execution.
• Demonstrated success in creating an environment that fosters delivering results through collaboration in cross-organization projects with sense of personal ownership and accountability.

Product Management IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.