Trainee Sales Advisor

As a Trainee Sales Advisor, you’ll play a vital role in guiding customers through one of the most important decisions of their lives - buying a home. From the very first enquiry to handing over the keys, you’ll be there every step of the way, building trust, offering support, and ensuring a smooth, positive experience. This is more than just a sales role - it’s about creating lasting relationships and helping dreams become reality.

Key Responsibilities

• To promote and execute the values of Miller Homes and the Miller Difference
• Meet prospective customers and maintain primary point of contact throughout customer journey
• Adhering to the KPI’s set by the business to in order to deliver the highest level of customer satisfaction
• Manage the expectations of customers throughout the house buying process.
• Ensure reservations and legal completions are progressed according to programme
• Manage reservation payments in relation to the house purchase and adhere Anti-Money Laundering process and procedures
• Ensure robust recording of all enquiries and transactions are made using Miller’s CRM system
• Maintain knowledge of local marketplace and competitor activity
• Responsible for presentation and security of sales area
• Attend weekly Sales Build meetings and regional Head Office meetings and training where required
• Liaise closely with the Development Sales Manager and Sales Manager throughout the sales process to ensure processes (internal or external) are followed as defined within sales procedures.

Skills, Knowledge and Expertise

• Must possess excellent interpersonal and communication skills, being able to relate to people at all levels, both internal and external clients and to establish and maintain respect both professionally and personally.
• Able to rapidly assimilate and assess situations and issues, offering solutions with maximum results
• Able to work to targets/deadlines whilst maintaining standards
• Flexibility to travel throughout the region
• PC skills and general proficiency of Word and Excel would be an advantage
• CRM experience would be beneficial
• Able to work independently on own initiative yet still able to follow guidelines and advice.
• High personal and professional integrity, presence, drive, determination and enthusiasm.
• A presentable, customer-facing professional with preferred experience of dealing with customers and providing an exceptional standard of customer service
• Driving license with ability to travel within the given Region

Benefits

A robust development programme

Annual performance development reviews

A market leading employee assistance programme

Additional holiday purchase

Life cover

Pension