Business Analyst

Mint Innovations is a product IT company developing comprehensive solutions for last-mile delivery automation and OOH (Out-of-Home) infrastructure. We combine software, hardware (electronics & metal body design), and IoT to create technologies that work in the real world.
Today our team is 140+ specialists working on large-scale international products for customers in Ukraine, Europe, and other markets.
As the company continues to grow, we are looking for a Business Analyst who will strengthen our product and technology direction and help us scale and elevate our products to a new level.

Key Responsibilities
Analyze operational processes and usage scenarios of parcel lockers and other OOH solutions from the perspective of operators, customers, and end users
Work with requirements spanning software, hardware, and embedded solutions simultaneously, taking into account the interdependencies between them
Analyze operational and product data (occupancy, turnover, dwell time, redirections, etc.) to identify opportunities for product and network optimization
Gather, analyze, and formalize business, user, and functional requirements
Translate business needs into clear and understandable requirements for technical teams
Analyze and describe business processes, identify pain points and opportunities for improvement
Create and maintain business requirements, functional requirements, and other necessary documentation
Break down complex requirements to a level understandable for technical teams
Work together with Delivery Managers to define scope of work, priorities, and expected outcomes
Identify dependencies, constraints, risks, and potential conflicts within requirements
Ensure requirements traceability throughout their entire lifecycle — from gathering the need to implementation and verification of the result
Collaborate with developers and technical specialists to clarify requirements and find optimal solutions
Communicate with international customers to clarify requirements, align expectations, and provide support at all stages of cooperation
Collaborate with the QA team on preparing test scenarios and acceptance criteria
Participate in team activities necessary for task delivery
Keep the backlog and its related documentation up to date
Analyze requirement changes and assess their impact on scope, timelines, resources, and related functionality
Validate implemented functionality against business requirements and expected outcomes
Participate in UAT and support stakeholders during functionality acceptance
Conduct data analysis and use it to validate hypotheses and support product decisions
Continuously improve processes for working with requirements, documentation, and cross-team collaboration

Requirements
1–2+ years of experience as a Business Analyst
Experience working with products combining software, hardware, and/or embedded solutions is a plus
Strong skills in gathering, analyzing, and formalizing requirements (business/functional/non-functional requirements)
Experience with requirements documentation (User Stories, BRD/FRD, etc.)
Analytical mindset, ability to work with data and draw product conclusions from it
Experience working with international customers
Understanding of Agile/Scrum methodologies, experience working in cross-functional teams
Ability to decompose complex requirements and manage dependencies and risks
Experience participating in UAT and validating functionality
English proficiency — B2 or higher

What We Offer
Opportunity to work on an innovative product used by international customers.
Challenging technical tasks combining software and hardware.
Professional and supportive engineering team.
Competitive compensation and reviews.
Opportunities for professional growth and continuous learning.
Flexible working environment.
Modern tools and technologies.
English at the office