Release Coordinator

Introduction

Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

Disclaimer

Role Purpose

The Release Coordinator is responsible for supporting the planning, coordination, communication, administration and tracking of technology releases across production and non-production environments.

Requirements

Qualification:

• Grade 12 (Essential)
• Certificate, diploma or tertiary qualification in Information Technology, Information Systems, Business Administration, Project Management or a related discipline. (Advantageous)
• Project administration or project coordination training. (Advantageous)

Experience:

• 2-3 years' experience in a customer-facing, service-oriented, support or coordination environment. (Essential)
• Experience within an IT environment preferably in an administrative or coordination role (Preferred)
• 3-5 years’ experience gained in a Helpdesk, Service Desk, IT Support, Application Support or similar customer-facing environment provides a suitable foundation for the role. (Advantageous)

Duties & Responsibilities

• Support the planning and coordination of scheduled application, infrastructure and platform releases using Jira.
• Receive, review and track release requests through the defined release management process.
• Maintain the release calendar and ensure that planned release dates, deployment windows and key milestones are accurately recorded.
• Coordinate release activities across relevant technology and business teams.
• Monitor release timelines and proactively follow up on outstanding activities.
• Identify scheduling conflicts and dependencies and escalate these to the Release Manager where required.
• Assist in coordinating activities associated with production and non-production deployments.
• Track releases through to completion and ensure that records are appropriately updated and closed.
• Support the coordination of post-release activities and reviews where applicable.

Competencies

• Examining Information: Analyses and processes information asks probing questions strives to find solutions to problems.
• Documenting Facts: Writes fluently when documenting facts understands arguments logically focuses on finding facts.
• Interpreting Data: Interprets data rationally by quantifying issues applies technology as a means to evaluating data evaluates information objectively.
• Adopting Practical Approaches: Applies practical skills when investigating issues prefers to learn by doing is practically minded and applies common sense.
• Meeting Timescales: Is target focused and meets deadlines is punctual and keeps to schedule is reliable in finishing tasks.