Manager Telesales

Money Fellows is transforming how people save, borrow, and invest. As the world’s first and largest Money Circles app, we’ve digitized the traditional ROSCA model to make it smarter, safer, and more accessible.

Since 2016, we’ve empowered over 10+ million users to take control of their financial futures with confidence.

Key Responsibilities

• Translate business sales objectives into team targets and execution plans, ensuring consistent achievement of sales, conversion, and productivity KPIs.
• Management Lead, coach, and develop telesales team leaders and representatives, establishing clear performance expectations and building a high-performance, target-driven culture.
• Optimization Monitor and analyze sales results, conversion rates, and productivity metrics to identify performance gaps, implement improvement plans, and optimize team effectiveness.
• Ensure adherence to approved sales processes, customer communication standards, quality requirements, and applicable compliance policies across all telesales activities.
• Management Oversee workforce planning, capacity allocation, and operational performance to ensure appropriate team coverage, efficient resource utilization, and achievement of service and sales objectives.
• Analyze sales performance data, customer feedback, and market trends to identify growth opportunities and lead initiatives that improve sales effectiveness and operational efficiency.
• Growth Partner with Marketing, Product, Customer Happiness, and other relevant teams to execute sales campaigns, support product launches, improve sales processes, and contribute to business growth.

Key Qualifications

• Strong experience (6-8 years) in telesales, outbound sales, or contact center operations, including at least 2 years in a managerial or team leadership role.
• Proven experience managing telesales teams and achieving sales targets in a high-volume, target-driven environment.
• Strong expertise in sales strategy execution, conversion optimization, sales coaching, and performance management.
• Strong understanding of sales KPIs, including conversion rates, productivity, lead-to-sale ratios, and revenue performance.
• Good knowledge of CRM systems, sales reporting tools, and performance analytics.
• Strong knowledge of sales techniques, objection handling, customer relationship management, and sales quality standards.
• Proven capability in workforce planning, capacity management, and operational performance optimization.
• Strong analytical and problem-solving skills, with proficiency in Microsoft Excel and reporting tools.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to translate business objectives and performance insights into actionable sales improvement plans.

Benefits

We care about your well-being from day one, whether you’re a candidate or a team member, by actively fostering a culture of psychological safety where you feel respected, heard, and supported.

• Mental Well-being: We prioritize your mental health through open-door policies, skip-level meetings, and thoughtfully designed workspaces that encourage trust and transparency.
• Physical Health: Stay active and energized with a gym allowance, healthy office snacks, and monthly consultations with a nutritionist.
• Social Wellness: Build meaningful connections through team-building activities, engaging town halls, and collaborative workspaces that inspire innovation.
• Financial Empowerment: Enjoy competitive salaries, pension plans, and exclusive employee discounts on our Circles to support your financial stability.
• Growth Opportunities: Grow your career through workshops, internal mobility programs, and opportunities for learning and advancement.

Join us and be part of a community that supports every aspect of your well-being and growth.