Sales Enablement Support Manager

Overview

The Sales Enablement Support Manager develops and manages education, resources, and tools that strengthen Commercial readiness across MRO’s clinical data solutions, services, and processes. The role translates complex information into practical, actionable guidance that supports effective client conversations and day-to-day Commercial needs.

This role serves as a critical connection point across executive leadership, Business Development, Partner Success Advisors, Product Marketing, Product Development, Clinical Services, Market Leadership, Legal, Finance and other subject matter experts, translating complex product, clinical, operational, and process information into clear, actionable education for Commercial audiences.

The role requires a highly proactive, self-directed individual who can independently identify enablement needs, investigate complex questions, engage the appropriate stakeholders, and develop practical solutions. Success requires strong healthcare and clinical workflow knowledge, instructional design capabilities, comfort working across multiple business functions, and a high degree of technology fluency.

The Sales Enablement Support Manager is expected to leverage emerging technologies, including artificial intelligence, to improve the quality, scalability, and efficiency of enablement efforts.

Responsibilities

Sales Enablement Education & Content Development

• Design, develop, and maintain education for Commercial teams across product knowledge, clinical services, workflows, processes, positioning, and other enablement needs.

• Translate complex clinical, technical, product, and operational information into clear, concise, and actionable education appropriate for Sales and Commercial audiences.

• Develop a variety of enablement resources, including e-learning courses, guides, job aids, presentations, videos, and other learning experiences.

• Create and maintain live role play trainings and practice experiences that allow team members to apply product knowledge, positioning, discovery, and communication skills in realistic scenarios.

• Manage Commercial education within the organization's sales enablement and learning platforms, including publishing, organization, maintenance, assignment, and ongoing optimization of educational content.

Enablement Strategy & Needs Identification

• Proactively identify knowledge, process, and performance gaps that can be addressed through education, resources, technology, or other enablement solutions.

• Partner with Sales leadership and Commercial stakeholders to understand emerging needs and determine appropriate enablement strategies.

• Develop scalable resources and programs that reduce recurring knowledge gaps and improve Commercial team self-service.

• Support onboarding, ongoing development, product launches, process changes, and other initiatives requiring Commercial readiness.

Product, Clinical & Commercial Support

• Research complex requests and coordinate with appropriate subject matter experts to develop accurate, actionable guidance.

• Support Sales and pre-sales processes by helping clarify product availability, service capabilities, workflows, and other information required to appropriately position MRO solutions.

• Identify recurring questions or issues and convert them into reusable education, resources, or process improvements.

• Maintain a working understanding of MRO's clinical data solutions, service models, workflows, and Commercial processes.

Cross-Functional Collaboration

• Partner closely with Product Marketing, Product Development, Clinical Services, Market Leadership, Sales, Legal, Finance, Operations, and other stakeholders to ensure Commercial teams receive accurate and timely information.

• Support product launches, service changes, process updates, and go-to-market initiatives by identifying Commercial education and readiness requirements.

• Ensure enablement materials align with approved product positioning, operational capabilities, and organizational strategy.

Technology, AI & Innovation

• Leverage artificial intelligence and emerging technologies to improve content development, research, workflow efficiency, practice experience, and Sales enablement.

• Independently evaluate and learn new technology platforms and identify opportunities to apply them to business and enablement challenges.

• Continuously explore opportunities to automate repetitive work, improve self-service, and increase the scalability and effectiveness of enablement programs.

Qualifications

• Bachelor's degree in healthcare, education, business, marketing, communications, or a related field, or equivalent relevant experience.

• 5+ years of experience in healthcare, clinical services, sales enablement, education, product marketing, learning and development, or a related field.

• Strong understanding of healthcare operations and clinical workflows; experience with clinical data, registries, quality programs, or healthcare data solutions strongly preferred.

• Exceptional ability to synthesize complex information and communicate it clearly, concisely, and appropriately for the intended audience.

• Strong communication and interpersonal skills with the ability to collaborate effectively and build relationships across different levels and areas of the organization.

• Strong organizational skills with the ability to manage multiple priorities and stakeholders simultaneously.

• Demonstrated ability to operate independently, identify needs, solve ambiguous problems, and move initiatives forward without requiring detailed direction.

• Demonstrated experience using generative AI tools such as ChatGPT, Claude, Microsoft Copilot, or comparable platforms to improve productivity, develop content, analyze information, automate workflows, or solve business problems.

• Experience with Salesforce, Highspot, Hubspot, Tableau, Salesloft, and other enablement tools highly preferred.

Total CompensationBase pay is one element of the total compensation package. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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