Site Reliability Engineer II

Who Are We

Step into the world of Mrsool where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery no matter how far or remote the location may be.

But don’t just take our word for it Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

The Job in a Nutshell

We are seeking an experienced Site Reliability Engineer (SRE) to join our team. As an SRE, you will play a critical role in ensuring the stability and reliability of our platform, as well as supporting our development teams in creating and deploying new features. This position offers an opportunity to make a significant impact and contribute to the growth and success of our organization by enhancing our infrastructure and optimizing our processes.

What You Will Do

• Collaborate with development teams to design and implement scalable Infrastructure.
• Collaborate with development teams to design and implement automated deployment and testing pipelines.
• Develop and maintain monitoring and alerting systems to proactively identify and address issues.
• Troubleshoot and escalate production incidents to minimize downtime and improve system reliability.
• Continuously improve our infrastructure and processes to optimize scalability and efficiency.
• Participate and take ownership for on-call rotations as needed to ensure 24/7 support for our application.
• Perform routine maintenance and upgrades as needed to keep our systems up to date.
• Contribute to ongoing efforts to improve our security posture and compliance with industry standards.
• Communicate complex technical concepts clearly and concisely to both technical and non-technical stakeholders in order to make the right decision.
• Mentor and coach junior engineers, fostering their professional growth and enabling them to deliver high-quality work.
• Stay up-to-date with the latest advancements and trends in site reliability engineering and share knowledge and insights with the team.
• Identify opportunities for organizational enhancements and propose alternatives to optimize team structures and execution.

Requirements

What Are We Looking For

• Bachelor’s degree in Computer Engineering, Computer Science, or related field.
• 5+ years of experience in a similar role, preferably with experience in a high-traffic, high-availability environment.
• Proficiency in at least one programming language (Python, Ruby, Java, Go, etc.).
• Strong understanding of cloud infrastructure and related technologies (AWS, GCP, Azure, Kubernetes, Docker, etc.)
• Excellent troubleshooting and problem-solving skills.
• Experience with one or more automation and configuration management tools (Chef, Ansible, Puppet, Terraform, etc.).
• Familiarity with monitoring and alerting tools (Prometheus, Grafana, Nagios, etc.)
• Strong communication and interpersonal skills, enabling effective collaboration with cross-functional teams.
• Ability to navigate ambiguity, set clear expectations, and thrive in a fast-paced, dynamic environment.
• A strong grasp of computer science fundamentals when it comes to dealing with distributed systems and networks.

Who Will Excel

• Experience or familiarity with running, tuning, and optimizing databases and queries.
• Prior experience in a leadership or senior-level role within site reliability engineering.
• Familiarity with other backend technologies and frameworks.
• Experience in driving technical decisions and implementing positive organizational changes.
• This role at Mrsool offers an exciting opportunity to be part of a dynamic and innovative team, where you can contribute to delivering an unparalleled user experience and ensuring the reliability of a leading delivery platform in the MENA region.

Benefits

What We Offer You

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and offers remote environments.
• Competitive Compensation: Our compensation packages are highly competitive and include potential share options for certain roles.
• Personal Growth and Development: We are committed to your personal and professional growth, providing regular training and an annual learning stipend to help you advance your career in a dynamic environment.
• Autonomy and Mentorship: You'll enjoy a high degree of autonomy in your role, supported by mentorship and ambitious goals that pave the way for both your success and the company's growth.