Analytics Client Service Associate

Your Team Responsibilities

We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in Mexico City/Monterrey.

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings. Client Service Specialists work closely with account managers and consultants to develop and maintain client relationships.

Your Key Responsibilities

• Answer detailed client inquiries about MSCI products and methodology, with emphasis on complex L2 questions requiring quantitative and methodological expertise across Barra's multi-asset class risk framework.
• Participate in developing client relationships through proactive follow up on issues raised by clients.
• Analyze market performance and data for our clients on a reactive and a pro-active basis.
• Maintain relationships by ensuring relevant product and model information is shared with clients.
• Provide client feedback to the Coverage, Product Management, Research and Data groups.
• Keep up with current events and trends in the marketplace.
• Own end-to-end case management from intake to resolution, ensuring adherence to SLA targets, escalation protocols, and client communication standards.
• Mentor and develop junior team members (Analysts and Associates) through regular coaching, knowledge transfer, and structured feedback.
• Contribute to the team knowledge base by creating and updating articles, leading formal knowledge-sharing sessions, and promoting client self-service adoption.
• Accountable for translating AI capability into team-level impact - designing, building, and deploying AI-assisted solutions that improve service efficiency and team productivity.
• Maintain consistent personal AI tool adoption embedded in daily workflow, serving as a practitioner role model for responsible and effective AI integration within Client Service.

Your skills and experience that will help you excel

Specific Knowledge/Skills

• Strong analytic, quantitative, and problem-solving skills.

• Demonstrated understanding of financial topics which should include some of the following: Modern Portfolio Theory, Equity and Portfolio Construction, Optimization, Cap Asset Pricing models, Multi Factor Risk Models, Market Risk, Credit Risk and VAR.

• Deep understanding of international financial institutions and global financial markets.

• Proactive and highly motivated, track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities

• Ability to develop value-added contributions to both internal and external clients.

• Excellent communication skills, ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.

• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.

• Dynamic, track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.

• Teamwork, ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of function or location.
• Working knowledge of programming (Python, R, C++) is a plus.
• Familiarity with AI tools (e.g., ChatGPT, Claude, Copilot); demonstrated ability to embed AI into daily workflows and build repeatable AI-assisted solutions that improve team productivity and service quality.
• Ability to critically evaluate AI-generated outputs in a client-facing context, ensuring accuracy and methodological soundness before delivery.

Desired Experience

• 5-7 years’ experience in Financial Services.

Desired Qualifications

• Undergraduate degree in finance, economics, actuarial sciences, statistics, mathematics, or other quantitative fields required.
• MFE, MBA,Masters Degree and/or CFA , or equivalent highly desired.

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision - to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [email protected] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com