Supervisor - IT Products Development and Solution Design.Information Systems

Values & Visions

We at MTN BENIN are a purpose and value-led organization.

At MTN BENIN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Product Delivery and Cross-BU Governance

• Lead and orchestrate end-to-end product and technology delivery across MTN Benin Business Units, from demand intake through production deployment, hypercare, and operational handover.

• Consolidate delivery plans, priorities, milestones, risks, dependencies, constraints, resources, and target dates across Business Units.

• Lead regular delivery governance and PSCOM/progress-review sessions, ensuring decisions, actions, owners, and deadlines are documented and monitored.

• Prepare accurate weekly, management, and executive-level delivery reports, with early visibility of risks and decisions required.

• Coordinate third-party development and monitor vendor commitments, delivery timelines, quality expectations, risks, and recovery actions.

  Agile and Scrum Leadership

• Act as an expert Scrum Master, servant leader, Agile coach, delivery facilitator, and catalyst for execution.

• Facilitate Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review, and Sprint Retrospective sessions.

• Coach Product Owners and delivery teams on Scrum values, roles, events, artifacts, accountabilities, and sustainable delivery practices.

• Support Product Owners in maintaining prioritized, transparent, refined, and delivery-ready backlogs with clear Sprint Goals, acceptance criteria, Definition of Ready, and Definition of Done.

• Promote self-organization, ownership, accountability, constructive conflict resolution, and continuous improvement.

  Impediment and Dependency Management

• Proactively identify, track, escalate, and facilitate the removal of impediments affecting requirements, architecture, development, environments, testing, security, business validation, deployment, or operational handover.

• Manage dependencies between teams, platforms, vendors, and Business Units, and facilitate timely resolution through appropriate governance channels.

• Protect delivery teams from avoidable disruption while preserving transparency, stakeholder collaboration, and accountability.

  Technical and Solution Delivery Governance

• Coordinate technical feasibility assessments and solution design activities involving Solution Architecture, Enterprise Architecture, Engineering, Infrastructure, Security, Quality, and Operations.

• Ensure timely preparation and review of solution descriptions, HLDs, LLDs, integration designs, APIs, data flows, UML artifacts, and relevant implementation documentation.

• Ensure solutions align with enterprise architecture principles, strategic blueprints, technical standards, operational requirements, scalability, resilience, security, and supportability expectations.

• Coordinate delivery oversight of telecom/VAS products, charging and subscription systems, Mobile Money integrations, APIs, databases, cloud services, platforms, and telecom nodes.

• Facilitate the translation of approved architecture designs into effective, traceable, and robust implementation plans.

Quality, Release, and Go-Live Management

• Coordinate SIT, IAT, UAT, regression testing, defect management, business validation, security approval, and operational readiness.

• Ensure test scope, environments, data, entry/exit criteria, responsibilities, and acceptance evidence are available and monitored.

• Coordinate release planning, Go-Live readiness, production deployment, rollback preparedness, hypercare, and operational handover.

• Lead post-implementation reviews and ensure lessons learned are converted into measurable improvement actions.

  Time-to-Market and Productivity Optimization

• Identify and address bottlenecks across requirement clarification, backlog readiness, feasibility, architecture approval, development, testing, business validation, security approval, release preparation, deployment, and handover.

• Use delivery metrics to improve systemic flow, predictability, quality, and sustainable productivity rather than compare individuals or teams.

• Monitor end-to-end Time-to-Market, Lead Time, Cycle Time, Sprint Goal achievement, delivery predictability, throughput, backlog readiness, impediment ageing, dependency closure, defect leakage, rework, release frequency, Go-Live success rate, and plan adherence.

Stakeholder and Team Facilitation

• Facilitate effective collaboration among Product Owners, Product & Services, Solution Architects, Enterprise Architects, Developers, Quality teams, Infrastructure, Security, Operations, business stakeholders, and vendors.

• Maintain productive relationships with internal customers through periodic delivery and alignment reviews.

• Promote clarity of roles, deliverables, decision rights, and specialist accountability without micromanaging delivery teams.

• Perform additional duties assigned by the immediate supervisor in line with the purpose and seniority of the role.

Education:

• Bachelor's degree or equivalent in Computer Science, Software Engineering, Telecommunications, Information Systems, Technology Management, or related discipline.

Certification

• Professional Scrum Master (PSM I/II)
• Certified ScrumMaster (CSM)
• SAFe Scrum Master/Agilist
• Product Management
• ITIL
• PRINCE2
• PMP
• Agile Project Management
• Other relevant architecture/cloud/DevOps certification

Experience

Minimum 3 years of relevant experience in product delivery, Agile delivery, solution delivery, software engineering, or solution architecture within a telecommunications or digital services environment.

Professional competencies

• End-to-end product delivery and Time-to-Market optimization

• Scrum framework mastery and Agile coaching

• Delivery planning, forecasting, RAID, dependency, release, and Go-Live management

• Backlog, Sprint, and continuous improvement management

• Vendor and stakeholder management

• Analytical thinking and structured problem-solving

• Executive communication and reporting

• IT Service Management knowledge (ITIL, eTOM, COBIT)

• Ability to perform effectively under pressure and take initiative

Technical competencies

• Solution and enterprise architecture; HLD, LLD, UML, and architecture frameworks (TOGAF, DoDAF, FEAF)
• Software engineering and SDLC; Java, PHP, Python, HTML, MySQL, Vue.js, React Native
• APIs, systems integration, telecom/VAS platforms, charging, subscription, Mobile Money, and intelligent networks
• Cloud, infrastructure, databases, SQL/PLSQL, Linux, and UNIX
• Quality assurance, SIT/IAT/UAT, defect, configuration, and release management
• Business continuity, backup, recovery, high availability, and archiving concepts
• Product and project management; business analysis
• Awareness of Artificial Intelligence and emerging digital technologies

Continuous Risk & Compliance Management & Reporting

• Perform and encourage continuous and effective risk management practice within your activities.

• Promote risk-based decision taken. Ensure effective escalation of key risks, compliance breach and non-ethical issues.

• Demonstrate and encourage ethical behaviors. Promote Business continuity best practices and compliance to applicable regulations and internal PPPs (Policy, Process and Procedures).

Must live the MTN Values of

• Can Do with Integrity
• Lead with care
• Collaborate with Agility
• Serve with respect
• Act with Inclusion