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IT Support Specialist

Mulberry · Apparel & Fashion Brands · Luxury Goods & Designer Brands · 5 days a week in the office · On-call duty · Apex · SAP BusinessObjects · 1 hour ago
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Location
In office (London)
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 9, 2026. First seen by Alion on Nov 9, 2026.

Overview
Company
Impact
Profile match

Mulberry

Mulberry is a British luxury leather goods and fashion house known for handbags, accessories and clothing. It runs its own stores in cities such as London and Liverpool and has a site in Bridgwater, and it hires store managers, raw materials development managers, purchasing assistants and digital marketing managers. The company is based in Somerset, United Kingdom.
mulberry.com · London · Bridgwater · Manchester · Shepton Mallet · Newcastle · Luxury Goods & Designer Brands · Apparel & Fashion Brands · Bags, Luggage & Leather Goods · 1001-5000 employees · Est. 1971

SCOPE OF ROLE:

IT Support Specialist

Delivered customer-focused 1st line IT support to around 1,000 employees across the Mulberry Group, acting as the first point of contact for all technical queries. Resolved issues quickly and clearly, explaining fixes in plain language so users of every technical level felt supported and confident. Build strong working relationships across the business by keeping users informed, managing expectations and following every request through to resolution. You’ll also be working closely with 2nd line in investigating issues.

The IT support service involves: Resolving support calls, managing own calls on the IT Service Desk, carry out hands-on support of London based users (200 users currently), provide remote support of Mulberry ERP systems and other central back-end systems across all Mulberry sites and participate in project work (upgrades, implementations).

DUTIES & RESPONSIBILITIES:

Support and implementation of the following:

  • Critical business systems

Prima ERP system, Business Objects reporting, Manhattan WMS system, Aptos, Hybris, Salesforce, Mulesoft.

  • Retail / EPoS systems

Installation, deployment and support of EPOS system (Retail J) and Tulip POS.

  • Operating systems

Maintenance of Windows Server 2012+, Microsoft 365 including Exchange, Active Directory, Intune, Azure, Sharepoint, Teams, Windows file server.

  • Desktop Support

Microsoft Windows 10&11, Microsoft Office 365, Apple IOS, MS Authenticator.

  • Networking

Detailed knowledge of the following areas - WAN/LAN, TCP/IP, DHCP, VPN and Switches / Routers, Cisco Meraki.

  • Mobile/IP Telephony

Support and maintenance of mobile telephones, including Apple iPhones & Android devices, 8x8 system.

  • Hardware support and Maintenance

Desktop PC’s, laptop & mobile solutions, printers & photocopiers. Meeting room and AV support

OTHER:

  • The role is based in London and has a requirement to be on-site 5 days a week, with some travel to our UK offices and stores, as the business demands.

  • Weekend on-call support may be required.

What we can do for you:

  • Competitive salary
  • Generous staff discount and access to staff sales
  • Birthday day off
  • Pension contributions and life assurance
  • Learning and development opportunities
  • Two paid volunteering days per year
  • Access to Help@Hand wellbeing support, including remote GP appointments, mental health support, physiotherapy, personal training and retail discounts
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