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Location
In office (Chennai)
Seniority
Intern

Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Jul 1, 2026. Muthoot FinCorp scores B on the Alion truth index.

Overview
Company
Impact
Profile match
Muthoot FinCorp is a prominent Indian non-banking financial company and the flagship entity of the Muthoot Pappachan Group, dedicated to advancing financial inclusion across the country. The organization offers an extensive range of accessible retail financial solutions, anchored by its core gold loan business alongside microfinance, small business lending, and money transfer services. Headquartered in Thiruvananthapuram, Kerala, it serves millions of customers through a vast nationwide network of thousands of branches.

Job Title: L1 Application Support Analyst

Location: Anna Salai

Department: IT

Reports to: IT Manager

Job Summary:

We are seeking a proactive and customer-focused L1 Application Support Analyst to

provide first-level technical support for business-critical applications. You will be

responsible for responding to incidents, service requests, and performing basic

troubleshooting and escalation to L2/L3 teams as needed.

- Provide first-line support for application issues via ticketing systems, email, and calls.

- Monitor application performance and alerts using standard monitoring tools.

- Log, categorize, and prioritize incidents and service requests.

- Perform initial diagnostics and resolve or escalate issues as required.

- Maintain support documentation, FAQs, and user guides.

- Coordinate with users to gather necessary details for issue resolution.

- Work with L2/L3 teams to track progress and ensure timely resolution.

- Generate regular reports on incident trends and resolution metrics.

- Support user onboarding and application access provisioning.

- Ensure compliance with SLAs and internal processes.

Required Skills & Qualifications:

- Bachelor's degree in Computer Science, IT, or related field.

- 0-2 years of experience in IT/Application Support or similar role.

- Basic knowledge of SQL, Windows/Linux OS, and ITSM tools.

- Strong communication and problem-solving skills.

- Ability to work in shifts and handle pressure in a production environment.

- Good understanding of ticketing tools (e.g., ServiceNow, JIRA).

Preferred Skills:

- ITIL Foundation Certification.

- Exposure to cloud platforms (AWS, Azure) is a plus.

- Basic scripting knowledge (e.g., Shell, Python) is an advantage.

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