IT Manager
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Nov 4, 2026.
Senior Manager / Associate Director
1. Position Overview
Position
Detail
Description
Position IT Senior Manager / Associate Director
Function Information Technology
Reporting To CIO / VP - IT
Experience 18+ years of progressive IT experience
Education
Bachelor's degree in IT, Computer Science, or related discipline; Master's
preferred
Role Purpose
To lead and manage enterprise IT infrastructure, technology operations, cybersecurity, cloud
platforms, and IT service delivery. Ensure secure, reliable, scalable, and cost-effective IT
services aligned with business objectives. Drive technology modernization, operational
excellence, governance, and continuous improvement across business locations.
2. Key Responsibilities
A. IT Infrastructure & Operations
- Lead enterprise IT infrastructure, including servers, endpoints, operating systems,
networks, communications, and enterprise systems across multiple locations.
- Ensure infrastructure availability, performance, scalability, capacity planning, and
technology lifecycle management.
- Establish infrastructure standards, operational procedures, and service delivery best
practices.
- Guide IT operations across ODCs and corporate offices, ensuring consistent service
delivery.
B. Information Security, Risk & Compliance
- Oversee IT security controls covering firewalls, endpoint protection, access
management, backup, data protection, and network security.
- Ensure compliance with applicable regulatory requirements and standards, including
ISO 27001, SOC 2, and PCI DSS.
- Drive vulnerability assessments, penetration testing, security reviews, incident
response, and remediation.
- Conduct periodic reviews of access, security posture, licensing, and compliance
controls.
C. Cloud, Systems & Technology Management
- Manage and optimize cloud environments across AWS, Microsoft Azure, and GCP.
- Oversee enterprise systems, applications, databases, virtualization, identity
management, and infrastructure monitoring.
- Drive cloud governance, security, availability, disaster recovery, and cost optimization.
- Promote automation, DevOps practices, CI/CD pipelines, and modern infrastructure
management tools.
D. IT Service Management & Business Continuity
- Manage IT helpdesk and support operations, ensuring effective incident, problem,
change, and service request management.
- Define and monitor SLAs, operational KPIs, escalation procedures, and user
satisfaction.
- Establish SOPs, documentation, reporting, and continuous improvement practices.
- Lead business continuity and disaster recovery planning, including backup, recovery
testing, and RTO/RPO validation.
E. Vendor, Budget & Commercial Management
- Manage technology vendors, service providers, contracts, renewals, and service
performance.
- Lead technology evaluations, RFPs, vendor negotiations, and procurement
recommendations.
- Develop and manage IT budgets, forecasts, and expenditure.
- Identify opportunities for cost optimization, licensing rationalization, and improved
commercial value.
F. People & Stakeholder Management
- Lead, mentor, and develop IT infrastructure, security, cloud, and service management
teams.
- Manage recruitment, resource planning, performance reviews, training, and succession
development.
- Collaborate with business leaders and functional teams to translate business
requirements into technology solutions.
- Communicate technology strategy, operational performance, risks, and initiatives
effectively to senior management.
3. Key Performance Areas (KPAs)
KPA Expected Performance Outcomes
IT Infrastructure &
Availability
Reliable infrastructure, system availability, performance, and
capacity management.
Cybersecurity &
Compliance
Effective security controls, risk mitigation, audit readiness, and
timely closure of findings.
Cloud & Technology
Management
Secure and optimized cloud operations, automation, and
technology modernization.
IT Service Management
SLA achievement, reduced incident resolution time, service
quality, and user satisfaction.
Business Continuity
Effective backup, disaster recovery readiness, and successful
recovery testing.
Vendor & Financial
Management
Vendor performance, budget adherence, contract governance,
and cost optimization.
People Leadership
Team performance, capability development, accountability, and
succession readiness.
Strategic Initiatives
Successful delivery of technology projects and measurable
business outcomes.
4. Competency Framework
The incumbent should demonstrate the following competencies:
Competency Area Required Competencies
Strategic Leadership
IT strategy, technology roadmap development, business alignment,
decision-making, and change management.
Technical Expertise
Enterprise infrastructure, networking, Microsoft technologies, cloud
platforms, virtualization, and enterprise systems.
Cybersecurity &
Governance
Information security, risk management, ISO 27001, SOC 2, PCI DSS,
audit management, and regulatory compliance.
IT Service
Management
ITSM processes, service desk operations, SLA management, incident
and problem management, and process improvement.
Cloud & Automation
AWS, Azure, GCP, DevOps, CI/CD, infrastructure automation, and
cloud cost optimization.
Financial & Vendor
Management
IT budgeting, forecasting, procurement, contract management, vendor
negotiations, and cost control.
People Management
Team leadership, talent development, performance management,
resource planning, and succession planning.
Behavioural
Competencies
Business acumen, analytical thinking, communication, stakeholder
management, customer orientation, accountability, and adaptability.
Expected Competency Level: Advanced proficiency in strategic leadership, infrastructure,
cybersecurity, governance, ITSM, and people management. Working-to-advanced proficiency in
cloud, DevOps, and automation, aligned with the organization's technology environment.
5. Education, Experience & Technical Qualifications
Education & Experience
- Bachelor's degree in IT, Computer Science, Engineering, or a related discipline; Master's
degree preferred.
- 18+ years of progressive IT experience, including significant experience managing
enterprise infrastructure and technology operations.
- Proven experience leading technical teams, multi-location IT environments,
infrastructure projects, budgets, vendors, and compliance initiatives.
- Demonstrated ability to engage senior stakeholders and translate business
requirements into technology solutions.
Technical Knowledge
- Microsoft 365, Active Directory, Windows Server, VMware, and Hyper-V.
- AWS, Microsoft Azure, and preferably Google Cloud Platform.
- Enterprise networking, RADIUS, Cisco switching, wireless, VPN, and Check Point
firewalls.
- Cybersecurity frameworks, endpoint security, RSA security solutions, and vulnerability
management.
- Microsoft Intune / AirWatch and ITSM platforms.
- Backup, disaster recovery, monitoring, DevOps, Jenkins, Ansible, and CI/CD practices.
6. Leadership Expectations & Success Outcomes
The role is expected to deliver:
1. Operational Excellence: Stable, reliable, and efficient IT services across business
locations.
2. Security & Compliance: Strong security posture, effective risk management, and
sustained audit readiness.
3. Technology Modernization: Adoption of cloud, automation, and scalable enterprise
technologies.
4. Financial Efficiency: Effective budget management, vendor governance, and sustainable
cost optimization.
5. Business Resilience: Reliable business continuity and disaster recovery capabilities.
6. People Development: High-performing, accountable, and technically capable IT teams.
7. Business Alignment: Technology initiatives that support organizational priorities and
deliver measurable business value.
Performance Review: Performance will be evaluated through periodic KPI reviews, strategic
initiative delivery, operational performance, compliance outcomes, budget management,
stakeholder feedback, and leadership competency assessments